Search results for "Retail"
showing 3 items of 163 documents
El efecto moderador de la edad en la relación entre el valor percibido, las TIC del minorista y la lealtad del cliente
2010
AbstractInformation and communication technology (ICT) may represent a source of benefits for retailers. However, there is a debate in the literature on how ICT influences customer-supplier relationships. In addition, the evidence on the effect of age on consumer attitudes towards retail technological solutions is not conclusive. This paper proposes and tests a model to analyze the influence of retail ICT on consumer loyalty towards the retailer, as well as to assess the moderating role of consumer age on this relationship. As a result, customer assessment of retail ICT, together with perceived value, exerts a positive influence on consumer commitment and satisfaction, being the latter an a…
Institutional perspectives on retailing : rethinking the adoption of large-scale retailing in Finland
2018
This dissertation focuses on the adoption of the hypermarket in Finnish retailing and examines how major retail organizations experienced the transition from established practices into new logic of retail business, the large-scale retail trade. The research builds on DiMaggio and Powell’s (1983) analytical categorization of institutional isomorphic mechanisms, but utilizes more recent theorizations and insights of organizational institutionalism in the detailed theoretical framing. My research questions were as follows. How did Finnish retail organizations initially regard the hypermarket format? How did their stances change over time? To answer these questions, I examined the adoption of t…
Le differenze inventariali nella GDO in Italia: classificazione, misurazione e nuove strategie di prevenzione
2020
Lo studio ha analizzato il tema delle differenze inventariali nel settore della Grande Distribuzione Organizzata (GDO) in Italia. Diversamente da precedenti analisi, questa non si focalizza sulla dimensione numerica del fenomeno quanto sugli approcci e le strategie che le aziende adottano per rilevare, prevenire e contrastare le perdite sia di natura criminale che operativa. Lo studio, condotto da Crime e tech con il supporto di Checkpoint Systems, rappresenta un ulteriore passo verso l’identificazione di standard e buone pratiche che aiutino le aziende e i fornitori di sicurezza a meglio inquadrare e monitorare questo fenomeno particolarmente impattante sia dal punto di vista economico che…