Search results for "SFA"
showing 10 items of 1817 documents
Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction
2000
Bridging the gap between a firm's internal quality improvements and external measures of customer needs and satisfaction is an important yet complex translation process. The process has traditionally been studied within two very different domains. An external focus on customers has been the domain of marketers. Manufacturing and engineering-based approaches to quality management and improvement have traditionally taken a more internal, process improvement focus. Both areas have recognized the need to broaden thier focus and bridge the gap between internal quality and external customers needs and satisfaction. This paper offers a framework to integrate these two domains. A case study is pres…
Examining the side effects of organizational Internet monitoring on employees
2020
PurposeInternet monitoring in organizations can be used to monitor risks associated with Internet usage and information systems in organizations, such as employees' cyberloafing behavior and information security incidents. Extant research has mainly discussed the effect of Internet monitoring in achieving the targeted goals (e.g. mitigating cyberloafing behavior and information security incidents), but little attention has been paid to the possible side effects of Internet monitoring. Drawing on affective events theory, the authors attempt to reveal that Internet monitoring may cause side effects on employees' Internet usage policy satisfaction, intrinsic work motivation and affective organ…
Does job design make workers happy?
2019
Using linked employer‐employee data for Finland we examine associations between job design, employee well‐being and job‐related stress. Three key findings stand out. First, in accordance with the theory of Karasek and Karasek and Theorell, job control and supervisory support are positively correlated with employee well‐being and negatively correlated with job‐related stress. Second, as predicted by theory, job demands are positively correlated with job‐related stress. Third, there is no association between job demands and employee well‐being and, contrary to expectations, neither job control nor supervisory support alleviate the negative relationship between job demands and job‐related stre…
Maternal Life Satisfaction and Child Outcomes: Are They Related?
2011
This paper investigates the association between maternal life satisfaction and the developmental functioning of two- to three-year-old children as well as the socio-emotional behavior of five- to six-year-old children. We use data from the German Socio-Economic Panel Study (SOEP), which allows us to control for a rich set of child and parental characteristics and to use the mother’s life satisfaction before the birth of her child as an instrument to eliminate potential reverse causality. The results indicate that the more satisfied the mother, the better her child’s verbal skills and the lower his or her socio-emotional problems. The relation is more pronounced for boys than for girls. The …
Time Use of the Self-Employed
2007
SUMMARY It is a well-documented empirical regularity that it is more satisfying to be self-employed than to work as an employee for an organization. A large part of this difference in job satisfaction is attributed in the literature to the strong perception of independence by the self-employed. In this paper we study people's time use as a source of entrepreneurial independence. By making use of disaggregated sequential microdata on people's time use, we are able to document that the self-employed work longer effective hours, as well as more in the evenings and weekends, than those employed by an organization. Even though being able to decide when to do one's work may be a sign of flexibili…
Segmentando clientes a partir del valor del servicio. Una aproximación en el contexto de la relación entre empresas
2007
ResumenSe argumenta en la literatura de marketing de servicios que el proceso de servicio puede ser el antecedente más importante de la evaluación que el cliente hace sobre su resultado, y que en ese juicio evaluativo último, el valor del servicio adquiere un papel esencial al explicar la retención del cliente. Sin embargo, las características de este proceso de creación no han sido extensamente estudiadas, especialmente en un contexto de relación entre empresas. El objetivo de este trabajo es proponer y testar un esquema conceptual que explore las relaciones existentes entre el valor, la satisfacción y la respuesta conductual del cliente, recogiendo la propuesta de Parasuraman, quien recon…
Implantación de recursos didácticos digitales en asignaturas de Organización de Empresas
2013
El objetivo de este artículo es presentar el protocolo de implantación de diversas herramientas didácticas, así como el nivel de satisfacción de los estudiantes que las utilizan. Los resultados muestran, primero, que no es posible crear un único protocolo aplicable a todos los recursos, debido a las diferencias en los objetivos didácticos existentes. Segundo, la valoración que los estudiantes hacen de la utilización de los recursos es muy positiva, aunque existen algunas diferencias entre las distintas herramientas. Estos resultados permiten mejorar los recursos y adecuarlos al perfil de los estudiantes para que éstos puedan sacar el mayor provecho posible.
What a Difference a Case Makes: Teaching Economic Evaluation of Public Policies to Non-Economists
2014
The adaptation process to the European Higher Education Area (EHEA) provides an opportunity for incorporating new methodologies and making students play the main role in the learning process. In this context, a group of teachers from the University of Barcelona began in the 2012-13 academic year a new pedagogical experience, which consisted in the introduction of case-study methodology in the subject Economic Evaluation of Public Policies, taught at the Political and Administration Sciences undergraduate programme. The aims of the experience were the following: Firstly, making more attractive the subject to non-economists; secondly, developing skills such as collaborative work and critical …
Le bien-être subjectif de l'écolier en classe, sa satisfaction envers le maître et sa performance scolaire : test d'un modèle sur leurs relations et …
2019
International audience; Le bien-être de l’écolier et ses satisfactions à l’école intéressent davantage les chercheurs en éducation dans le monde notamment dans des pays anglo-saxons et scandinaves (Currie et al., 2012 ; Ocde, 2014, 2015 ; Philippe et al., 2017 ; Unicef, 2013). Cependant, il n’existerait pas une étude qui tente de saisir, au sein d’un modèle théorique de base, les mécanismes dynamiques par lesquels les caractéristiques personnelles de l'élève déterminent les critères relatifs à son bien-être subjectif, sa satisfaction envers le maître et sa performance scolaire. De plus, aucune recherche n’a étudié les relations entre ces derniers. A l’aide du questionnaire, cette recherche …
Example, please! Comparing the effects of single customer reviews and aggregate review scores on online shoppers' product evaluations
2014
Many websites of online retail stores display two forms of electronic word of mouth on a single product site, namely single customer reviews and aggregate review scores. This study compares the effects of simultaneously presented single customer reviews and aggregate review scores on product evaluations of visitors of online retail stores. We hypothesize that well-argued single customer reviews should be more influential than aggregate review scores that display the mean rating of all published reviews of a product. Drawing on a 2 × 2 factorial online experiment, we show that a single customer review is effective, even when potential buyers do not perceive it as representing overall custome…