Search results for "SUPPLY CHAIN"

Il contesto istituzionale nipponico e l’evoluzione della “lean production”

2006

STANDARDS OF CUSTOMER SERVICE IN SUPPLY CHAIN - CASE STUDY

2017

The article is devoted to customer service in the supply chain. Dynamic changing market conditions and trends in supply chains force the improvement of customer service. The first part presents the definition of customer service and supply chain. The article presents selected standards of customer service on the example of the automotive industry. The essence of customer service manufacturer of automotive components is the need to fulfill the requirements of car manufacturers. The main factors of customer service in this company are such elements as; time, reliability, communication, convenience. The aim of this article is to present the elements of customer service for example automotive c…

Innovations in Logistics and Supply Chains in the Light of the Global Patenting Activity

2017

Innovative activity in the sphere of logistics and supply chains carried out by many entities is reflected in the registered patents and in the commercialization of the results of basic and applied research. Observation of these activities can reveal the direction of further evolution of logistics and supply chain transformation. Business patents portfolios or R&D activities, including those supported by public funds reveal what the main actors in the innovation market see as technological gaps in the sphere of logistics and supply chain. It also unveils their patented (protected in the form of patent) solutions that are currently available – initially as high-capacity solutions and as a ma…

Consumers’ Sustainability Perceptions of the Supply Chain of Locally Produced Food

2010

This article is based on a qualitative focus group study regarding consumer perceptions about the sustainability of locally produced food supply chains. Sustainability perceptions were analyzed through thematic content analysis, where the most important economic, environmental and social themes of the supply chain were emphasized. According to the research findings, the socio-cultural aspects encompassing locally produced food form the most important sustainability dimension for consumers. Although the sample size is small, consisting of 19 consumers and limited to Central Finland, the findings suggest that the sustainability of local food should be promoted via socio-cultural arguments alo…

Satisfaction and loyalty in B2B relationships in the freight forwarding industry: adding perceived value and service quality into equation

2018

This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through per…

Performance Evaluation for a Sustainable Supply Chain Management System in the Automotive Industry Using Artificial Intelligence

2020

Increasing the sustainability of a system can be achieved by evaluating the system, identifying the issues and their root cause and solving them. Performance evaluation translates into key performance indicators (KPIs) with a high impact on increasing overall efficacy and efficiency. As the pool of KPIs has increased over time in the context of evaluating the supply chain management (SCM) system&rsquo

STRATEGIES FOR A MORE SUSTAINABLE HOME FOOD DELIVERY SYSTEM: THE CASE STUDY OF DELIVEROO

2020

The aim of this work is to investigate the main enabling factors facilitating the diffusion of the emobility in the food delivery sector through the analysis of the Deliveroo case study. Deliveroo s.r.l. has been chosen for two main reasons. First, the growing importance of the company in the food delivery market, with an annual turnover increase of +120 million euros in 2017, becoming one of the major national players for food delivery. Second, the company recently adopted a strategy to support the diffusion of electric mobility for home delivery through the subscription of specific agreements.

Dyadic relations between the main contractor and its suppliers : a case study to clarify critical factors in Metso Paper Ltd

2015

Transaktiokustannusten mittaaminen pk-yrityksessä : meta-analyysi + case-tutkimus

2002

L’organisation des circuits courts par les intermédiaires.

2016

The dissertation deals with the institutionalisation of proximity in agri-food markets and the place occupied in this process by non-economic intermediaries (employees of associations, researchers, members of staff from the ministry of Agriculture, advisers of the chambers of agriculture). By varying the scales of investigation, from the national to the departmental level, and by articulating qualitative and quantitative methods, this work points out the paradox that constitute the development of those intermediary agents, as proximity is progressively defined and objectified as a virtuous component of the merchant relationship. On the basis of a sociology of merchant institutions attentive…