Search results for "Satisfaction"
showing 10 items of 1427 documents
"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters
2011
Consumption Habits During the Decision Making Process in Tourism
2014
It is crucial for all organizations that activate in this field to research and understand the way in which consumers make decisions and the factors that motivate and encourage tourists to make different purchases. Also, when analyzing a tourist’s consumer behavior, companies must take into consideration: the needs and patterns of the consumers, consumer preferences and requirements, tourism market segmentation, and motivational factors such as cultural, personal, emotional, status, personal development, physical, etc. In this context, this paper aims to examine the responses of 154 tourists in relation to their predisposition to purchase and the patterns that are usually decisive in the de…
Analyzing Mediators of the Customer Satisfaction - Loyalty Relation in Internet Retailing
2014
This study explores the customer satisfaction – loyalty relation in the context of online shopping by introducing various mediators, such as trust, attitude, hedonic value, and utilitarian value. For data collection, we used an online consumer survey in relation to Internet retailing. In this paper we found empirical evidence that loyalty and satisfaction have a reciprocal relationship, but that mediators exist between satisfaction and loyalty. The findings of this study have consequences for customer relationship management, particularly in terms of retention, of the satisfied consumers in an e-shopping environment.
Revista electrónica de investigación y evaluación educativa
2011
Este artículo constituye una síntesis de la investigación realizada para evaluar la Satisfacción de los Participantes en las acciones formativas promovidas por el Plan de Formación Profesional para el Empleo (FPE) del Principado de Asturias durante el período comprendido entre los años 2002 y 2008. Para llevar a cabo esta investigación hemos realizado un estudio observacional basado en encuestas utilizando un diseño metodológico que puede ser tipificado como preordenado, selectivo y de medidas repetidas. La replicación de este diseño a la largo de siete años y la amplitud de las muestras utilizadas constituyen dos fortalezas claras del trabajo que aportan consistencia a la investigación rea…
The mediational role of employability in the job demands-resources model: a cross-cultural study in France and Italy
2019
International audience
Do good working conditions make you work longer? Analyzing retirement decisions using linked survey and register data
2020
We analyzed the role of adverse working conditions and new management practices in the determination of employees’ retirement behavior. The combined data contain both comprehensive information on perceived job disamenities, job satisfaction, and intentions to retire from two nationally representative cross-sectional surveys and information on employees’ actual retirement decisions from longitudinal register data that can be linked to the surveys. Using a trivariate ordered probit model, we find that job dissatisfaction arising from adverse working conditions is significantly related to intentions to retire and that this, in turn, is related to actual retirement during an extensive follow-up…
The job satisfaction of English teachers in Finnish elementary, middle and upper secondary schools
2011
Tutkimuksen tarkoituksena oli selvittää, mitkä asiat vaikuttavat englanninopettajien työtyytyväisyyteen ja -tyytymättömyyteen ja miten englanninopettajien mukaan työtyytyväisyyttä voitaisiin kehittää. Aineisto kerättiin haastattelemalla yhdeksää alakoulun, yläkoulun sekä lukion englanninopettajaa. Haastattelut toteutettiin nauhoitettuina puolistrukturoituina teemahaastatteluina, jotka litteroitiin. Aineisto analysoitiin teemoittelemalla. Opettajien työkokemusten määrät vaihtelivat suuresti, mikä teki aineistosta moninaisen. Tulokset osoittivat, että englanninopettajat ovat pääsääntöisesti tyytyväisiä työhönsä. Yleisesti ottaen työtyytyväisyys koostui työn sosiaalisuudesta, vuorovaikutuksest…
The Cross-Channel Effects of In-Store Customer Experience in the Case of Omnichannel Fashion Retailing in Finland
2023
Although omnichannel retailing has emerged as a popular research topic in academic research, there are still gaps in our understanding of this phenomenon. One such gap concerns omnichannel customer experience and particularly the cross-channel or spillover effects of how customer experience in one channel may affect customer behaviour not only in that specific channel but also in the other channels of the same retailer. In this study, we aim to address this gap by examining how customer experience in the offline channel affects customer behaviour in both the offline and the online channel, more specifically how in-store customer experience affects both brick-and-mortar store and online stor…
SEB bankas klientu apmierinātība un tās pilnveidošanas iespējas
2021
Bakalaura darba mērķis - balstoties uz klientu apmierinātības teorētiskiem aspektiem un veiktā pētījuma rezultātiem, novērtēt SEB bankas klientu apmierinātību, noskaidrot neapmierinātības cēloņus un izvirzīt priekšlikumus klientu apmierinātības uzlabošanai. Darba pirmajā nodaļā autors raksturos klientu apmierinātības būtību, veiks to mārketinga rīku izpēti, ar kuru palīdzību var novērtēt klientu apmierinātības veidošanu. Otrajā darba nodaļā autors raksturos izvēlētā uzņēmuma - SEB bankas vispārējo darbību un tās attīstību, kā arī sniegs ieskatu jautājumos, kas saistīti ar sniegtajiem pakalpojumiem un klientu apmierinātību. Trešajā nodaļā autors raksturos pētījuma datus, kas iegūti balstotie…
Linking the residential satisfaction to landscape metrics: a tool for urban planning?
2010
International audience; This paper examines the links between residential satisfaction of periurban households and landscape structure of their spatial neighbourhood. Satisfaction of people was measured using a survey while landscape composition was quantified from remotely sensed data. Results are simulated in order to identify areas of satisfaction.