Search results for "Satisfaction"
showing 10 items of 1427 documents
Índices nacionales de satisfacción del consumidor: Una propuesta de revisión de la literatura
2011
Durante las últimas décadas, gran cantidad de académicos del ámbito del marketing que investigan el comportamiento del consumidor han llegado a la conclusión de que la satisfacción es un buen indicador, si no el mejor, de los futuros beneficios de las empresas. A partir de la década de 1990 se han desarrollado los índices nacionales de satisfacción como herramientas de evaluación macro desde el punto de vista del cliente para complementar las medidas objetivas de rendimiento económico tradicionales. En este trabajo se presenta una revisión teórica de los índices nacionales de satisfacción que más relevancia han tenido en entornos tanto profesionales como académicos, identificando las variab…
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
2018
In e-commerce retailing (e-retailing), where competitors are only one click away and prices are easy to compare, providing superior customer service and reciprocal communication via a company’s website are important aspects of attracting and retaining customers. One increasingly popular solution to improve customer service is a “live chat” interface that allows consumers to have real-time conversations online with customer service agents. As the literature on the impacts of real-time communication via live chat is currently very limited, this study develops and tests a model that demonstrates the moderating effects of a chat service on the relationship between two-way communication (i.e., a…
Relations between Kindergarten Teachers’ Occupational Well-being and the Quality of Teacher-child Interactions
2020
Research Findings The aim of this study was to examine associations between two aspects of teachers’ occupational well-being, i.e., teaching-related stress and work engagement, and the quality of teacher–child interactions in Finnish kindergarten classrooms. Participants were 47 kindergarten teachers with their classrooms of 6-year-old children. Teacher–child interactions (i.e., emotional support, classroom organization, and instructional support) were observed twice during the kindergarten year (fall and spring), using the Classroom Assessment Scoring System (CLASS). In addition, teachers completed questionnaires on stress and work engagement. The results indicated that teaching-related st…
The impact of consumer local engagement on local store patronage and customer satisfaction
2017
This paper examines the drivers of local grocery retail patronage. Drawing on institutional and social network theory literature, we develop a framework to investigate how consumers’ personal values and engagement with local communities affect their satisfaction and local store patronage. We test our model with survey data on 1504 Finnish consumers. Our results show that the relationship between customer local engagement and local retail patronage is indirect rather than direct, and it is mediated by the vitality of local services, social interaction, and consumer satisfaction.
Vērtību saistība ar apmierinātību ar dzīvi jauniešiem.
2015
Pētījuma mērķis bija noskaidrot, kāda ir jauniešiem piemītošo vērtību saistība ar jauniešu apmierinātību ar dzīvi. Tāpēc pētījuma ietvaros tika izvirzīts jautājums: “kā jauniešiem piemītošās vērtības korelē ar jauniešu apmierinātību ar dzīvi?” Pētījumā piedalījās 132 jaunieši (98 jaunietes un 34 jaunieši) vecumā no 19-25 gadiem. Pētījumā tika izmantota “Apmierinātība ar dzīvi aptauja” (Satisfaction With Life Scale (SWLS); Diener, Emmons, Larsen & Griffin, 1985. Latvijā aptauju adaptēja Maslovska, K., Voitkāne, S., Miezīte, S. & Raščevska, M., 2005. Atkārtoti aptauju adaptējusi Anda Upmane, 2010) un “Švarca vērtību aptauja” (Schwartz Value Survey; Schwartz, 1992. Latvijā aptauju adaptējis Iv…
Antecedents and consequences of perceived investment value
2014
To gain a more comprehensive view to non-institutional investment behavior, this study develops and tests a set of hypotheses linking self-congruence, risk profile and investment experience with perceived investment value (PIV). In addition, the study tests direct and indirect effects of PIV on positive word-of-mouth. The hypotheses are tested on data from 440 private investors. The findings reveal that 1) self-congruence and risk profile are positively associated with five out of six of the PIV dimensions, 2) the relationship between PIV and word-of-mouth are more complex than is generally thought, and 3) user experience moderates four out of the twelve hypothesized paths. The study contri…
Assessment of Occupational Health and Job Satisfaction in Workers with Intellectual Disability: A Job Demands–Resources Perspective
2021
In the contexts where people with intellectual disability work, there are factors that determine their job satisfaction. The objective of this study was to test the adequacy of the central assumptions of the Job Demands–Resources (JD-R) theory in workers with intellectual disability employed in different work alternatives. Data from 362 workers in sheltered workshops and 192 workers in supported employment were utilized. The model was contrasted using a structural equation model and a multi-group analysis. The results supported the suitability of the model and confirmed that job demands and job resources evoke two relatively independent processes such as health impairment and motivational p…
The Relationship between Knowledge Characteristics’ Fit and Job Satisfaction and Job Performance: The Mediating Role of Work Engagement
2020
Knowledge workers are highly valued by organizations, but there is a lack of evidence about the role of work engagement in the satisfaction and performance of these workers. Harmonization and Person&ndash
The Effect of Emotional Dissonance and Mental Load on Need for Recovery and Work Engagement among Italian Fixed-Term Researchers
2020
Although many studies have been conducted to evaluate the risk and protective factors on psychological health among academic staff, little attention has been paid to fixed-term researchers, the weakest figures in the academic context. By using the Job Demands&ndash
The Relationship between Perceived Emotional Intelligence, Work Engagement, Job Satisfaction, and Burnout in Italian School Teachers: An Exploratory …
2020
The study investigates the relationship between perceived emotional intelligence, burnout, work engagement, and job satisfaction in 238 Italian school teachers. The mean age was 50 years, ranged from 26 to 66 (SD = 9.16). The research protocol included a demographics data sheet, the Wong and Law Emotional Intelligence Scale (WLEIS; Wong & Law, 2002), the Copenhagen Burnout Inventory (CBI; Kristensen, Borritz, Villadsen, & Christensen, 2005), the Utrecht Work Engagement Scale (UWES; Schaufeli, Bakker, & Salanova, 2006), and the Organizational Satisfaction Scale (QSO; Cortese, 2001). Several international studies already demonstrated an association among these variable…