Search results for "Satisfaction"
showing 10 items of 1427 documents
Job satisfaction as a unified mechanism for agent behaviour in a labour market with referral hiring
2016
This paper proposes to use job satisfaction (JS) as a unified mechanism for guiding agents' behaviour in the labour market. In the labour-market model presented here, JS affects agents' decisions on which vacancies to apply for, which of them to select in case of receiving several acknowledgements from firms and whether to quit the current job. The performance of the model depending on the structure of JS is studied. The model where JS depends on monetary (relative wages), social (relative number of friends), content and career components is compared with models where JS has only the first or the first two of these. It creates a more realistic firm size distribution and smaller duration of …
Happy Working Mothers? Investigating the Effect of Maternal Employment on Life Satisfaction
2012
This paper analyses the effect of non-participation and part-time employment compared to full-time employment on life satisfaction of mothers in Germany. Using data from the SOEP and applying fixed-effects panel estimations, the results show that mothers in family-related non-participation and mothers employed part-time are less satisfied than mothers employed full-time. The direct and the indirect effect—due to foregone household income—each account for about half of the total effect. I attribute the found negative effects on the institutional and social conditions in Germany that prevent many mothers from reconciling (full-time) employment with motherhood.
Do innovation and sustainability influence customer satisfaction in retail? A question of gender
2022
As a consequence of advances in the digitisation process and increased consumer awareness of social, economic and environmental issues, more and more companies are embarking on innovative and sustainable initiatives in response to these new demands. However, given the nature and scope of these practices, research in this direction has not reported clarifying results to date, especially when pursuing a marketing approach to their analysis. Through this research, it is intended to test a model that makes it possible to analyse the effect of innovative and sustainable actions on retail and explain their contribution to customer satisfaction. To do this, this research is based on those studies …
Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction
2000
Bridging the gap between a firm's internal quality improvements and external measures of customer needs and satisfaction is an important yet complex translation process. The process has traditionally been studied within two very different domains. An external focus on customers has been the domain of marketers. Manufacturing and engineering-based approaches to quality management and improvement have traditionally taken a more internal, process improvement focus. Both areas have recognized the need to broaden thier focus and bridge the gap between internal quality and external customers needs and satisfaction. This paper offers a framework to integrate these two domains. A case study is pres…
Examining the side effects of organizational Internet monitoring on employees
2020
PurposeInternet monitoring in organizations can be used to monitor risks associated with Internet usage and information systems in organizations, such as employees' cyberloafing behavior and information security incidents. Extant research has mainly discussed the effect of Internet monitoring in achieving the targeted goals (e.g. mitigating cyberloafing behavior and information security incidents), but little attention has been paid to the possible side effects of Internet monitoring. Drawing on affective events theory, the authors attempt to reveal that Internet monitoring may cause side effects on employees' Internet usage policy satisfaction, intrinsic work motivation and affective organ…
Does job design make workers happy?
2019
Using linked employer‐employee data for Finland we examine associations between job design, employee well‐being and job‐related stress. Three key findings stand out. First, in accordance with the theory of Karasek and Karasek and Theorell, job control and supervisory support are positively correlated with employee well‐being and negatively correlated with job‐related stress. Second, as predicted by theory, job demands are positively correlated with job‐related stress. Third, there is no association between job demands and employee well‐being and, contrary to expectations, neither job control nor supervisory support alleviate the negative relationship between job demands and job‐related stre…
Maternal Life Satisfaction and Child Outcomes: Are They Related?
2011
This paper investigates the association between maternal life satisfaction and the developmental functioning of two- to three-year-old children as well as the socio-emotional behavior of five- to six-year-old children. We use data from the German Socio-Economic Panel Study (SOEP), which allows us to control for a rich set of child and parental characteristics and to use the mother’s life satisfaction before the birth of her child as an instrument to eliminate potential reverse causality. The results indicate that the more satisfied the mother, the better her child’s verbal skills and the lower his or her socio-emotional problems. The relation is more pronounced for boys than for girls. The …
Time Use of the Self-Employed
2007
SUMMARY It is a well-documented empirical regularity that it is more satisfying to be self-employed than to work as an employee for an organization. A large part of this difference in job satisfaction is attributed in the literature to the strong perception of independence by the self-employed. In this paper we study people's time use as a source of entrepreneurial independence. By making use of disaggregated sequential microdata on people's time use, we are able to document that the self-employed work longer effective hours, as well as more in the evenings and weekends, than those employed by an organization. Even though being able to decide when to do one's work may be a sign of flexibili…
Segmentando clientes a partir del valor del servicio. Una aproximación en el contexto de la relación entre empresas
2007
ResumenSe argumenta en la literatura de marketing de servicios que el proceso de servicio puede ser el antecedente más importante de la evaluación que el cliente hace sobre su resultado, y que en ese juicio evaluativo último, el valor del servicio adquiere un papel esencial al explicar la retención del cliente. Sin embargo, las características de este proceso de creación no han sido extensamente estudiadas, especialmente en un contexto de relación entre empresas. El objetivo de este trabajo es proponer y testar un esquema conceptual que explore las relaciones existentes entre el valor, la satisfacción y la respuesta conductual del cliente, recogiendo la propuesta de Parasuraman, quien recon…
Implantación de recursos didácticos digitales en asignaturas de Organización de Empresas
2013
El objetivo de este artículo es presentar el protocolo de implantación de diversas herramientas didácticas, así como el nivel de satisfacción de los estudiantes que las utilizan. Los resultados muestran, primero, que no es posible crear un único protocolo aplicable a todos los recursos, debido a las diferencias en los objetivos didácticos existentes. Segundo, la valoración que los estudiantes hacen de la utilización de los recursos es muy positiva, aunque existen algunas diferencias entre las distintas herramientas. Estos resultados permiten mejorar los recursos y adecuarlos al perfil de los estudiantes para que éstos puedan sacar el mayor provecho posible.