Search results for "Satisfaction"
showing 10 items of 1427 documents
Electronic surveillance in the couple: The role of self-efficacy and commitment
2021
Abstract Researchers have shown a significant effect of using social networking sites (SNSs) on romantic relationships. Surveillance is one of the motives for social network use. Social networking surveillance is related to controlling a romantic partner's online behaviours. The purpose of the study was to search for antecedents of electronic surveillance (Study 1) and to examine their role in behaviours related to electronic surveillance among romantic couples (Study 2). Following the uses and gratification theory and technology acceptance model of using SNSs, antecedents of electronic surveillance in adult Facebook users were examined. In Study 1, the relationship between electronic surve…
Linking transformational leadership to nurses’ extra-role performance: the mediating role of self-efficacy and work engagement
2011
salanova m., lorente l., chambel m.j. & martinez i.m. (2011) Linking transformational leadership to nurses’ extra-role performance: the mediating role of self-efficacy and work engagement. Journal of Advanced Nursing 67(9), 2256–2266. Abstract Aims. This paper is a report of a social cognitive theory-guided study about the link between supervisors’ transformational leadership and staff nurses’ extra-role performance as mediated by nurse self-efficacy and work engagement. Background. Past research has acknowledged the positive influence that transformational leaders have on employee (extra-role) performance. However, less is known about the psychological mechanisms that may explain the lin…
Individual Profiles of Psychological Capital in a Spanish Sample
2019
Psychological Capital (PsyCap) consists of hope, self-efficacy, resilience and optimism. It is usually assumed that individuals score similarly across these four components, however, there have been suggestions in the literature that in some cases, people can score high on some dimensions and low on others, and that it is necessary to explore the matter further (Dawkins, 2014). Hence, the main objective of this article is to explore if the relationship between the dimensions of PsyCap results in individual profiles; to see which sociodemographic characteristics they have, and how the profiles relate to job satisfaction and performance. The sample consists of 1752 employees from different co…
Sense of Belonging and Life Transitions for Two Females with Autism Spectrum Disorder in Finland
2015
AbstractSense of belonging refers to the degree to which individuals feel included, accepted, and supported by others in a variety of social settings. This study, based on the narratives of two females (ages 26 and 29) with Autism Spectrum Disorder (ASD), examines sense of belonging and various life transition issues that may appear throughout childhood, adolescence, and adulthood in the absence of appropriate social supports. Hearing the voices of females with autism is important, because the number of girls diagnosed with ASD has grown. Women on the spectrum can potentially provide significant insights into the services required to feel a sense of belonging to society. Qualitative analysi…
The influence of social support on the wellbeing of immigrants residing in Italy: Sources and functions as predictive factors for life satisfaction l…
2023
Moving from one country to another involves not only separation from the country of origin, but also the tiring process of integration into a new physical, institutional, and sociocultural context, which may expose migrants to acculturation stress. The loss of former support networks, or at the very least their transformation, presents immigrants with the need to rebuild their social support systems in the host country, involving an active search for support. Therefore, the aim of study is to analyze the structure of informal social support and its capacity to predict immigrants’ sense of community, resilience, and satisfaction with life. The results confirm that social support predicts sat…
Exploration of future changes of residential locations in an urban agglomeration using an individual-based simulation model (Mobisim)
2015
To ensure that housing supply is suitable to households’ needs and preferences represents a major planning concern. These needs and preferences depend on the households’ characteristics and on their lifecycle changes (union, birth, divorce…). Residential choice factors are numerous (housing and residential environment characteristics) and their role is often different according to the types of households. Residential dynamics involve a great variety of elements, in interaction with each other, and the causal relationships are difficult to identify. Thus, it is not possible to predict the households’ residential behaviour, nor their possible evolutions, without a suitable tool. To study intr…
Branch-and-Cut-and-Price for the Vehicle Routing Problem with Time Windows and Convex Node Costs
2019
Two critical yet frequently conflicting objectives for logistics and transportation service companies are improving customer satisfaction and reducing transportation cost. In particular, given a network of customer requests with preferred service times, it is very challenging to find vehicle routes and service schedules simultaneously that respect all operating constraints and minimize the total transportation and customers’ inconvenience costs. In this paper, we introduce the vehicle routing problem with time windows and convex node costs (VRPTW-CNC), in which we model each customer’s inconvenience cost as a convex function of the service start time at that customer. The VRPTW-CNC combine…
Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women.
2010
This study assessed differences between men and women in the association of perceptions of service quality with customer evaluations. Functional (efficiency with which the service is delivered) and relational (customers' emotional benefits, beyond the core performance, related to the social interaction of customers with employees) dimensions of service quality were measured as well as customer satisfaction and loyalty. The sample of 277 customers (191 men, 86 women), surveyed in 29 Mexican hotels, had a mean age of 38.1 yr. ( SD = 9.7) for men and 34.5 yr. ( SD = 11.0) for women. To be eligible for survey, customers had to have spent at least one night in the hotel in question. Analysis in…
Linking Situational Constraints to Customer Satisfaction in a Service Environment
2005
Cet article examine les rapports entre la satisfaction de la clientele et les contraintes relevant des situations techniques et sociales. A cette fin, une enquete de terrain fut realisee aupres d’un echantillon de 57 managers et 835 clients d’organisations de service. On a recense les contraintes sociales et techniques vecues par les managers. La satisfaction des clients a egalement ete mesuree avec plusieurs aspects des services. En general, l’absence de situation contraignante dans les organisations de service etait en relation positive avec la satisfaction de la clientele. Les resultats montrent aussi que la seule contribution des contraintes techniques a la satisfaction des clients etai…
Quality in the consulting service – evaluation and impact: a survey in Spanish firms
2001
The paper deals with the importance of the work of external consultants in firms and of consulting as a function. The study deals with the analysis of external advice within small to medium‐sized enterprises. It tries to reflect the actual importance of external advice sought by firms in trying to reach the highest possible level of client satisfaction. The survey reported in this paper was carried out to evaluate the impact of consulting and to determine the degree of satisfaction of the clients that had used Spanish consulting services. To this end, firms that had used such services were interviewed on‐site. The purpose of the research was to analyse the effects on management processes wi…