Search results for "Sensemaking"
showing 10 items of 31 documents
A sensemaking approach to a discursive ethical skill in healthcare management: the case of an oncopaediatric service
2015
International audience; This study uses the case of an oncological paediatric service to discuss sensemaking and discourse ethics in the context of caregiving, building ethical competence to provide the best care possible to children. The patients and their families live in paediatric care, some for several years. At length, an intense relationship may develop between the medical staff and patients' family members, albeit at times a difficult relationship. Still, interviews conducted indicated that when caregivers provided the best care possible to these patients, even in this harsh environment, an ethics of sensitivity made a positive difference both for the patients and the medical staff.…
Organisaatio muutoksessa: työntekijöiden, keskijohdon ja ylimmän johdon kokemuksia muutosprosessista
2016
Tämän pro gradu tutkimuksen tarkoituksena on ollut tutkia erään kansainvälisen konsernin Suomen yksikön toiminto-osaston rakenteellista muutosta ja sen vaikutuksia. Mielenkiinnon kohteena tutkimuksessa on ollut kuulla ihmisiä heidän kokemuksistaan muutoksessa. Tutkimus on toteutettu haastattelemalla kohdeyrityksen henkilökuntaa. Työntekijätaso sekä keskijohto haastateltiin ryhmähaastatteluin ja ylin johto yksilöhaastatteluin. Yhteensä ryhmähaastatteluihin osallistui 37 henkilöä, joista 26 työntekijäpuolen haastatteluihin ja 11 keskijohdon haastatteluihin. Yksilöhaastatteluja oli kolme kappaletta. Haastateltavat kokivat, että muutoksen toteutuksessa olisi ollut parantamisen varaa niin suunni…
Crisis communication and terrorism: Mapping challenges and co-creating solutions
2017
Terrorism is a globally connected, uncontrollable, transboundary risk that continually evolves and changes forms, resulting in multiple complexities that affect the lives of both citizens and organisations across the globe. These risks involve a high level of complexity when they materialise as crises, and the use of CBRN (chemical biological, radiological or nuclear) materials presents the possibility of a worst-case scenario. Crisis communication in such cases would not only be essential but also a matter of life and death. Hence, the purpose of this research was to better understand and describe the challenges of communication in CBRN terrorism crises as well as how these challenges can …
Kaiken keskellä : keskijohto strategisen muutoksen tekijänä ja kokijana
2018
This research focuses on the actions and perceptions of the middle managers during a strategic change. Over the years, strategic change and middle managers have been studied from various points of view. The importance of middle managers and their roles and actions have been argued both for and against. Most of the recent research emphasises the middle managers’ importance in strategic organizational change as mediators between the change initiators and the change recipients. However, there is less research on middle managers’ and subordinates’ sensemaking processes during a strategic organizational change, especially when identity, culture, artefacts, emotions and change resistance are cons…
Employee Sensemaking on the Importance of Sustainability Reporting in Sustainability Identity Change
2018
This study examines employee sensemaking processes in order to understand the role of sustainability reporting in organizational identity change. Through an analysis of 52 interviews with employees in two Finnish companies we develop sensemaking frames for understanding the role of sustainability reporting in organizational identity change. The three sensemaking frames are individualistic, relational and decoupled. Each of these sensemaking frames differs in stakeholder orientation. They indicate that sensemaking influences the interpretation of how important sustainability reporting is for organizational identity change towards sustainability. The study showed how the individualistic and r…
User Involvement and Entrepreneurial Action
2007
Involving users in the innovation process is a subject of much research, experimentation, and debate. Less attention has been given to the limits to user involvement that ensue from specific organizational characteristics. This article explores barriers to the utilization of users’ input in two small companies developing interactive digital applications. We contrast our findings to earlier research involving large companies to identify features of entrepreneurial sensemaking and action that influence the utilization of users’ input. We find that the small companies follow a distinct action rationality, leading to rapid implementation of some user inputs, and defensiveness toward others. Bot…
Dealing with the unexpected : organizational sensemaking within the scope of collaborative leadership
2016
Finland is now witnessing a nationwide curriculum reform, which highly demands the understanding towards organizational sensemaking in such dynamic context. This study aims at guiding the group members to better interpret the ongoing process of organizational sensemaking in an educational change climate. Web-based survey was designed to investigate how subjects process the new information, interact with one another and share the common understanding in the curriculum change process. 12 participants were invited to present their comments towards the work done by the leading group so far. Collaborative leadership in this case study does positively support the flow of organizational sensemakin…
Making Sense or Betting on the Future? : Identifying Antenarratives of AI projects in a Large Financial Organization
2019
The future is uncertain, but what is certain is that we can make sense of the future through our ‘antenarratives’. In this study, I shed light on prospective sensemaking and apply the concept of antenarrative as a framework to identify how strategy practitioners make sense of AI projects. The empirical case organization is a large Finnish financial organization that aims to be a digital leader. The case organization is currently developing and implementing AI in its business operations, a recent and emerging wave in the financial business sector. Following a thematic analysis, the narratives that seem to either reflect positive (that promote) or negative (that impede) changes were examined.…
Rationality, experiences or identity work? Sensemaking of emotionally tense experiences of organizational sustainability
2021
Purpose Although emotional tensions related to organizational sustainability have been identified, little is known about how employees aim to resolve such situations. This study aims to explore how employees use sensemaking to resolve emotionally tense situations concerning organizational sustainability. Design/methodology/approach The authors studied a case in which, while employees attached positive emotions to organizational sustainability, external stakeholders viewed it negatively. Specifically, the study analyzed how employees used sensemaking to resolve such tense experiences and how this sensemaking eventually influenced their actions. To this end, the authors interviewed 25 employ…
Making Sense of Business Ethics - About Not Walking the Talk
2006
By using a sensemaking perspective, this article argues that it is not relevant to fully expect firms to walk their talk in ethical matters. Accuracy between words and deeds is utopia in a post-modern world, with chaos and complexity. Integrating diverse ways of doing ethical business across global regions rather creates legitimacy, trust and a good image among firms in business networks. So what is the role of the ethics code? The article gives examples from a case study on Stora Enso, where the ethics code has a certain strategic meaning, but where the CEO also states that the firm has to do what it says, and say what it does. In short, the article discusses a new paradigm which influence…