Search results for "Service Level"
showing 10 items of 33 documents
Unit-level fairness and quality within the health care industry: A justice–quality model
2014
We test a justice–quality model in which peer justice and justice climate are related to the service quality provided by the work unit. Based on the effort–reward imbalance model, we propose that units perceiving fair treatment provide better delivery of the core service (functional service quality) and better relational service beyond the core service (relational service quality). We also test whether the cross-level relationship of high service quality delivered by work units translates into high customer ratings of the service quality they receive. Furthermore, we propose that high service quality increases the work unit’s influence on their customers’ quality of life (QoL). We test thes…
Towards global service level guarantee within autonomic computing systems
2011
International audience; In this paper, we specify a global service level guarantee including not only QoS but also security and taking into account user mobility. This global service level could be guaranteed within several autonomic computing systems managed by different autonomic domain managers. For that purpose, we propose an end-to-end Service Level Negotiation Protocol, called SLNP, to provide those autonomic managers with a negotiation capability. This allows achieving an agreement on the service level of each offered service between the different domains involved in the transport of that service. SLNP Implementation is made of Web Services technologies to enable interoperability in …
An effective opportunistic maintenance policy for a global service
2010
The aim of the present paper is to develop a model for an effective maintenance policy with refer to a global service contract between a services provider company and a company for the waste management. The contract requires, with fixed performance levels of the service, the supplying of a mandatory set of maintenance services on a set of waste compactors vehicles of the outsourcer company. In particular, the service provider (SP) must perform corrective maintenance actions and the replacement of the fault parts. The tackled problem concerns the determination of an effective opportunistic maintenance policy in order to assure the required service performance levels at the minimum global mai…
Logistics service quality: a new way to loyalty
2008
PurposeNow‐a‐days, logistics research focuses on the ability of logistics to deliver a quality service and generate greater satisfaction with the delivered service. Therefore, the aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this chain of effects.Design/methodology/approachAfter reviewing the different approaches given by the literature, SEM analysis is used to contrast the hypotheses for the analyzed constructs in the presence of high/low ICT level. A questionnaire based on personal survey was conducted among manufacture…
A global service level guarantee in NGN networks
2010
In this paper, we propose an end-to-end service level negotiation protocol which enables a global service offer covering quality of service (QoS) and security while taking into account user's mobility in this offer. This protocol provides all the domains involved in the transport of a various offered services with a negotiation capability to achieve an agreement on a service level. This paper shows also results of measurements evaluating the performances of the considered negotiation protocol and security impact on QoS.
Building a medical research cloud in the EASI-CLOUDS project
2015
Summary The demand for Information Technology (IT) resources is constantly growing in the scientific area. The ability to store and process increasing amounts of data has transformed many research disciplines like the life sciences, which now rely on complex data processing and data analytics. Cloud computing can provide researchers with scalable and easy-to-use hardware and software resources and allows on-demand access to services, tools, or even complete work environments. The European research project EASI-CLOUDS has developed a service delivery platform with special regard to service integration, monitoring and management, and the negotiation of service level agreements. In order to de…
Improvement of a Service Level Negotiation Protocol using Formal Verification
2013
International audience; The goal of the pervasive connectivity is to enable mobile users to be permanently connected to the Internet. Mobile users are often connected to wireless networks and consuming services that require quality of service guarantees. Accessing services using wireless technologies may make the service delivery vulnerable to security attacks because of the open medium of these technologies. In this context, we need to guarantee both quality of service and security for mobile users communications. In this paper, we present a protocol for service level negotiation which covers both quality of service and security and assigns a profile to each user in order to optimize and a…
IoT-MAAC: Multiple Attribute Access Control for IoT environments
2020
Access Control is an important security service that should be considered in IoT environments in order to offer reliable IoT services. Access control in IoT environments concerns not only the access of IoT users to IoT services and objects, but also the access of IoT objects to IoT gateways. In this paper, we specify an access control mechanism that considers the access of IoT objects to IoT gateways in order to enhance the reliability of IoT data provided by the IoT objects. Our proposed access control mechanism, called IoT-MAAC (Multi Attribute Access Control), allows retrieving requested data from the most reliable and secured IoT objects among the available objects in the IoT environmen…
Security, QoS and self-management within an end-to-end Cloud Computing environment
2015
Today, Cloud Networking is one of the recent research areas within the Cloud Computing research communities. The main challenges of Cloud Networking concern Quality of Service (QoS) and security guarantee as well as its management in conformance with a corresponding Service Level Agreement (SLA). In this thesis, we propose a framework for resource allocation according to an end-to-end SLA established between a Cloud Service User (CSU) and several Cloud Service Providers (CSPs) within a Cloud Networking environment (Inter-Cloud Broker and Federation architectures). We focus on NaaS and IaaS Cloud services. Then, we propose the self-establishing of several kinds of SLAs and the self-managemen…
Resource Self-management under an SLA within a Cloud Networking Environment
2015
International audience; Today, cloud networking is one of the recent research areas in the cloud computing research communities. The main drawback of cloud networking consists in the lack of Quality of Service (QoS) guarantee and management in conformance with a corresponding Service Level Agreement (SLA). In this paper, we propose a framework for self-establishing an end-to-end SLA between a Cloud Service User (CSU) and several Cloud Service Providers (CSPs) in a cloud networking environment (inter-cloud Broker and Federation architecture). Then, we propose the self-management of cloud resources under the established SLA using specific autonomic cloud managers. We simulate our proposed fra…