Search results for "Service delivery framework"
showing 6 items of 36 documents
Does cooperation affect service delivery costs? Evidence from fire services in Norway
2017
The objective of this study is to develop our understanding of how cooperation between local governments affects service delivery costs. The current study provides three contributions to the existing literature: (1) we assess the relation between inter-municipal cooperation and service delivery costs for fire services; (2) we evaluate whether different forms of cooperation affect costs differently; and (3) we analyse how the number of cooperation partners affects the cooperation–cost relation. Theoretically, it is argued that cooperation promotes scale economies, but that increasing transaction costs from additional cooperation partners may outweigh these potential benefits. The data show t…
Semantic Web Services for Smart Devices in a “Global Understanding Environment”
2003
Various Web resources and services are usually assumed to be used and accessed by human users (current Web) or by software agents on behalf of human users (emerging Semantic Web). However industry emerges also a new group of “users”, which are smart industrial devices, robots or any other objects, which can be adapted to the (Semantic) Web environment. They would need special services for e.g. online condition monitoring, information provisioning, remote diagnostics, maintenance support, etc. The goal of this paper is to specify main requirements to Web services that automatically follow up and predict the performance and maintenance needs of field devices. Semantic Web enabled services for…
Building a Medical Research Cloud in the EASI-CLOUDS Project
2014
The demand for IT resources is constantly growing in the scientific area. The ability to store and process increasing amounts of data has transformed many research disciplines, like the life-sciences, which now rely on complex data processing and data analytics. Cloud environments are able to integrate and encapsulate possibly distributed resources and allow convenient and on-demand access to the corresponding services, tools, and complete work environments. The European research project EASI-CLOUDS (http://www. easi-clouds.eu) develops a platform for a convenient service delivery with special regard to service integration, monitoring, management, and Service Level Agreement (SLA) negotiati…
Practitioners’ Experiences of Social Media in Career Services
2015
A growing number of career practitioners and career centers are reaching out to individuals and community members in new ways by integrating various social media tools, such as Facebook, Twitter, and LinkedIn, into their professional practices (e.g., Dyson, 2012; Osborn & LoFrisco, 2012). To many, social media are simply online tools to share information and to communicate and socialize with one another. In the broader sense, social media is defined as a process whereby individuals and groups build a common understanding and meaning with contents, communities, and Web 2.0 technology (e.g., Ahlqvist, Back, Heinonen, & Halonen, 2010; Kangas, Toivonen, & Back, 2007).An extensive body of litera…
How perceived value drives the use of mobile financial services apps
2019
Mobile information services have revolutionized business models and service delivery methods by facilitating consumer access to information and order placement via mobile apps. In developed markets, mobile banking (m-banking) and mobile payment (m-payment) applications have replaced text-based mobile services. However, extant research has not addressed these mobile financial services apps (MFSAs) adequately from the perspective of consumer behavior. Thus, the present study developed and tested a series of hypotheses related to the antecedents of perceived value of MFSA use; it also examined how such use affects the development of customers’ overall relationships with banks. Our hypotheses w…
Exploring the Shift from Output Measures to Outcome Measures of Service Delivery: Insights from Municipal Research
2021
Prior research shows that reporting on outcome measures increases the probability that local officials will use perform- ance data to inform their decisions. What has been over- looked in the literature is the question of why some local governments continue to focus more on outputs than on out- comes of service delivery, thereby limiting their ability to use performance data for decision-making. The purpose of this art- icle is to identify organizational, individual, and support factors that could increase the probability that local officials in the Apulia Region of Italy when measuring performance, will move beyond the basic measures of output to the more advanced measures of outcome. Base…