Search results for "Service provider"
showing 10 items of 129 documents
Digital Banking in Northern India: The Risks on Customer Satisfaction
2021
The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means that customers would have to make some changes to their routine. This can constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer retention because a service or product needs to be aligned with customer expectations to avoid them switching to other service providers. Moreover, it can also have an effect on reputa- tion. Offering digita…
La responsabilità dei prestatori di servizi di condivisione di contenuti online.
2023
Il saggio analizza il recepimento della dir. 2019/790/UE, sul diritto d'autore e i diritti connessi nel mercato unico digitale. Lo studio si concentra sulle norme relative alla responsabilità dei prestatori di servizi di condivisione di contenuti on-line e le confronta con le disposizioni generali contenute nel Digital Services Act. The essay analyzes the transposition of dir. 2019/790/EU, on copyright and related rights in the digital single market. The study focuses on the liability rules of online content sharing service providers and compares them with the general provisions contained in the Digital Services Act.
Consumer Awareness and the Use of Payment Media: Evidence from Young Finnish Consumers
2008
In the market for payment media, some consumers use only one medium when paying for their point-of-sale transactions, while others use many. This pattern reflects the diffusion of new payment media, because a payment method innovation is typically first used simultaneously with the established methods. We study the use of multiple payment media by employing data on young Finnish consumers. We find that the use of multiple payment media is directly related to consumer awareness and that not controlling for the endogeneity of awareness can bias its effect downwards. These results suggest that increasing consumer awareness may have been underlying the rise of debit card use around the world. I…
Service-Dominant Logic and Value in Tourism Management: A Qualitative Study within Spanish Hotels Managers
2013
<p><em>With the award-winning article of Vargo and Lusch (2004), a new concept was introduced, called Service-Dominant logic (S-D logic). This paper aims to apply S-D logic to the tourism sector by determining </em><em>if this new approach, by means of the importance of value co-creation, can affect the perceptions of value in the mind of the consumer and, thus, be used as a source of competitive advantage if adopted by tourism service providers. In this paper a conceptual framework is established through a literature review on both S-D logic and value in tourism. After a review of both topics, links between them are conceptually explored. With empirical research met…
Comparative analysis of the European Union crowdfunding service providers regulation and regulatory barriers for crowdfunding in the Baltic States
2021
The issue of conflicting national frameworks on crowdfunding and dispersed structures of investors and products has drawn significant attention in the European Union. Some Member States introduced national rules to regulate their crowdfunding platforms, while others left some aspects of the activity unregulated. This variation of national licensing, diverging definitions of business models and application of existing EU legislation are considered to contribute to crowdfunding market fragmentation. Some surveys demonstrate that crowdfunding regulatory heterogeneity in the Member States negatively affects the market. In the paper, this heterogeneity is revised on the example of Latvia, Lithua…
Joint route planning under varying market conditions
2007
PurposeTo provide empirical evidence on the level of savings that can be attained by joint route planning and how these savings depend on specific market characteristics.Design/methodology/approachJoint route planning is a measure that companies can take to decrease the costs of their distribution activities. Essentially, this can either be achieved through horizontal cooperation or through outsourcing distribution to a logistics service provider. The synergy value is defined as the difference between distribution costs in the original situation where all entities perform their orders individually, and the costs of a system where all orders are collected and route schemes are set up simulta…
Joint Route Planning under Varying Market Conditions
2006
Purpose - To provide empirical evidence on the level of savings that can be attained by joint route planning and how these savings depend on specific market characteristics.Design/methodology/approach - Joint route planning is a measure that companies can take to decrease the costs of their distribution activities. Essentially, this can either be achieved through horizontal cooperation or through outsourcing distribution to a Logistics Service Provider. The synergy value is defined as the difference between distribution costs in the original situation where all entities perform their orders individually, and the costs of a system where all orders are collected and route schemes are set up s…
Assessing the dynamic eco-efficiency of Italian municipalities by accounting for the ownership of the entrusted waste utilities
2021
Abstract This study evaluates and compares the dynamic eco-efficiency of municipalities with publicly owned, privately owned, and mixed ownership solid waste utilities by estimating the Meta-frontier Malmquist-Luenberger productivity index for a sample of 68 major Italian towns. On average, the eco-productivity of Italian waste service providers increased by 8% from 2016 to 2019. Although municipalities with private utilities improved their eco-productivity most, the differences among the three clusters reflecting utility ownership are not statistically significant. The results show that publicly owned waste operators drive technology and that the technological levels of private utilities h…
Exploring Public Sector’s Roles in Collaborative Consumption – A Research Agenda
2018
Part 2: Digital Collaboration and Social Media; International audience; Motivated by the growing significance of sharing economy within our society, we here discuss which role the public sector may have within collaborative consumption (CC). CC refers to a business model grounded on peer-to-peer based sharing of goods and services through community-based online services. While public sector to a large extent has transformed from formalised bureaucratic structures into more hybrid organisations, focusing on the co-creation between public and private stakeholders, public sector’s role within the sharing economy is still in need for further investigation. We reflect on the need for studying ho…
Working with People Experiencing Homelessness in Europe
2022
In Europe, the widespread transition from the Traditional Staircase (TS) model to the Housing First (HF) model is transforming the way social service providers work with people experiencing homelessness. This study examined social service providers’ perspectives in both models regarding factors that facilitate or hinder their work. Data were collected through 17 photovoice projects involving 81 social service providers from eight European countries. The results show factors affecting social service providers’ work at three levels: systemic, organizational, and individual. Professionals in TS and HF identified similar topics; however, TS providers discussed more obstacles to work. Implicatio…