Search results for "Service provider"

Understanding the Contesting Ideologies of Family Business: Challenge for Leadership and Professional Services

2003

This paper examines how a family business system serves as the ideological arena of three cultural forces—entrepreneurialism, managerialism, and paternalism—that are, to a great extent, contesting ideologies based on different rationalities, or schools of thought. Furthermore, it reinforces the view that a family business system is the combination of three interacting subsystems (management, ownership, and family life)—a form of business that is challenging both for leaders and professional service providers. The approach of the study is conceptual and cultural. It bases its theoretical background on the developments of Johannisson and Huse (2000) and Tagiuri and Davis (1996). A summary of…

Computing and communication convergence reflection to legislation system and higher education programs

2017

Concept of computing and communication convergence has many years of history — as strategic concept it started about 1977 and yet have many definitions. The idea behind convergence concept mostly related to getting closer computing and telecommunication common technologies, services and service provider's business models. In this academic position paper some less significant obstacles of influence-reflection of convergence to legislation system, higher education programs and industry labor market are discussed.

Behavioral reasoning theory (BRT) perspectives on E-waste recycling and management

2021

Abstract Each year, millions of tons of electronic waste (or e-waste) are generated worldwide, thus, fueling concerns among scholars, practitioners, policymakers, and governments about e-waste recycling and management. The past few years have witnessed a growing interest among scholars to examine the behavioral issues concerning e-waste recycling. However, most of the existing studies have focused on adopting e-waste recycling and related innovations. It is already known that ‘reasons for’ and ‘reasons against’ the adoption of any innovation are quantitatively different. The current study bridges this gap by utilizing a novel consumer behavior framework called behavioral reasoning theory (B…

Delivering Services to Residential Appliances by Utilizing Remote Resource Awareness

2008

Service providers are nowadays offering a variety of services, and in particular multimedia content delivery. Besides, consumer appliances are increasingly becoming digitalized including support for communication networks. However, it is difficult, and in many cases impossible, to use these services with standard consumer appliances, such as TV and media player devices. Rather, usage is often restricted so that they can only be accessed through web browsers from PCs, mobile phones and similar terminals. This is unfortunate, because dedicated consumer appliances are often better suited to handle the content and thereby give consumers a better experience. Within this paper, three design appro…

La responsabilità dell'Internet service provider nella legislazione e nella giurisprudenza europea

2011

<title>Revenue-maximization-based adaptive WFQ</title>

2002

In the future Internet, di erent applications such as Voice over IP (VoIP) and Video-on-Demand (VoD) arise with di erent Quality of Service (QoS) parameters including e.g. guaranteed bandwidth, delay jitter, and latency. Different kinds of service classes (e.g. gold, silver, bronze) arise. The customers of di erent classes pay di erent prices to the service provider, who must share resources in a plausible way. In a router, packets are queued using a multi-queue system, where each queue corresponds to one service class. In this paper, an adaptive Weighted Fair Queue based algorithm for traAEc allocation is presented and studied. The weights in gradient type WFQ algorithm are adapted using r…

Resource Allocation for Edge Computing-Based Blockchain: A Game Theoretic Approach

2020

Blockchain has been progressively applied to various Internet of Things (IoT) platforms. As the efficiency of the blockchain depends on its computing capability, how to make sure the acquisition of the computational resources and participation of the devices would be the driving force. In this work, an edge computing-based blockchain network is considered, where the edge service provider (ESP) offers computational resources for the miners. The focus is to investigate an efficient incentive mechanism for the miners to purchase the computational resources. Accordingly, a two-stage Stackelberg game is formulated between the miners and ESP. By exploring the Stackelberg equilibrium of the optima…

The value proposition of food delivery apps from the perspective of theory of consumption value

2021

Purpose The theory of consumption values (TCV) has successfully explained much consumer choice behavior, but few studies have investigated the values that drive food-delivery application (FDA) use. This study aims to bridge this gap by extending the TCV to the FDA context to examine food consumption-related values and interpreting and rechristening generic consumption values to adapt the TCV to the FDA context. Design/methodology/approach An explorative mixed-method research approach was taken to conduct focus group discussions with 20 target users to develop the questionnaire and then administer it for a cross-sectional survey (pen and pencil) to FDA users aged 22–65 years; 423 complete r…

Service policies of German manufacturers: Critical factors in international competition

1992

Abstract German companies perform well in export markets, based on product quality and technology. But the competitive advantages and value-added of service are expected to grow sharply in the coming decade — especially product-focused service. Hermann Simon has identified ‘Hidden Champions’ in Germany — companies like Heidelberg Printing Machines, BMW and Mercedes-Benz, which integrate market and technology as equal driving forces and provide quick and reliable customer service. But there is much room for improvement in service provided by German manufacturing companies. They could upgrade their design and marketing of service, and apply better quality control such as setting quantitative …

Service Shutdowns and Compensation: Cash Refunds or Vouchers?

2021

Government mandated shutdowns in response to the COVID-19 pandemic have led to a vast number of service cancellations and a heated debate on compensation policies. Service providers pushed for vouchers as a means of compensation, whereas customers demand cash refunds or generous vouchers that compensate for postponed service. Regulators, at the same time, insist that customers must be granted the right to be reimbursed in money. To address the debate, this paper develops an analytical framework to study the profitability and efficiency of different compensation policies following shutdown. Surprisingly, we find that the voucher-only policy dominates the hybrid policy that offers customers t…