Search results for "Service"
showing 10 items of 3964 documents
On the imprecision of consumer's spatial preferences
1978
Faced with a set of needs of different intensities and which he perceives more or less indistinctly, a consumer is not normally capable of selecting among the elements belonging to his set of possible consumptions, those he prefers or is indifferent to and those from which he is likely to derive utility. Moreover the goods and services are attainable to different degrees (available in supply space) and his knowledge is perfect only in border-line cases with the result that his world is generally imprecise. Even someone with an exceptional gift for discrimination is not capable of formulating for any pair of goods, his preference or indifference according to binary logic. The purpose of this…
La calidad percibida de los servicios deportivos : diferencias según instalación, género, edad y tipo de usuario en servicios náuticos
2008
En el ámbito de la gestión deportiva, la calidad de los servicios deportivos y la satisfacción de los usuarios es un área de gran desarrollo. Este trabajo pretende determinar el grado de calidad percibida en unos servicios deportivos de carácter público como son unas escuelas de actividades náuticas. Para ello se analizaron 2375 usuarios de estas escuelas que contestaron un cuestionario sobre calidad de servicio percibida y satisfacción con el servicio recibido. La escala de calidad percibida utilizada determinó diez dimensiones de calidad: las clases, el tiempo libre, el entorno náutico, los horarios, la comida, el material náutico, la comida complementaria, la conserjería, la limpieza y l…
Standard of living, consumption norms, and perceived necessities
2014
Purpose– The purpose of this paper is to focus on the material conditions of peoples’ daily lives by investigating changes in the self-perceived necessities of ten technology- and leisure-related consumer goods and services between 1999 and 2009. The authors also look at the socio-demographic predictors of the perceptions and the development of the ownership of the goods under investigation.Design/methodology/approach– The data are derived from surveys “Finland – Consumption and way of life” 1999 (N=2,417), 2004 (N=3,574), and 2009 (N=1,202). The statistical analysis methods include ANOVA and descriptive statistics. Also official statistics are used.Findings– Many technological goods, in pa…
Particularities of the European Consumer’s Behavior in Online Environments
2016
Abstract Although it is no longer a novelty that the Internet has now become “fashionable”, being a means of informing, socializing and trading, which is being increasingly used by the general public, it is now imperative to study the implications of its use both on the consumer, including all the roles that it can take (initiating, financing, influencing, decision making, actual consumption of goods and services) and on the marketer, who is forced to consider the Internet as a marketing tool that can be used as a lever to generate positive reactions from the consumers. Against this background, the orientation of the individuals towards the online environment, defined by specialized literat…
Secure and sustainable but not as prominent among the ambivalent: Attachment style and proenvironmental consumption
2021
Abstract Human activity has degraded the environment and contributed to numerous public health hazards. Thus, the United Nations recently made an urgent call to develop sustainable consumption practices. Although existing literature has acknowledged attachment style as a potential predictor of certain consumption responses, its influence on proenvironmental consumption has not yet been examined. We conducted a large-sampled study (N = 1397) on this topic and found securely attached individuals to report significantly higher scores on a scale measuring proenvironmental consumption compared to people with anxious/ambivalent and avoidant attachment styles, respectively. The latter two groups d…
Assessing eco-efficiency with directional distance functions
2012
Abstract Eco-efficiency is a matter of concern at present that is receiving increasing attention in political, academic and business circles. Broadly speaking, this concept refers to the ability to create more goods and services with less impact on the environment and less consumption of natural resources, thus involving both economic and also ecological issues. In this paper we propose the use of directional distance functions and Data Envelopment Analysis techniques to assess eco-efficiency. More specifically, we show how these functions can be used to compute a wide range of indicators representing different objectives regarding economic and ecological performance. This methodological ap…
How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events
2020
Abstract The purpose of this study is to examine how emotions mediate the impact of a holistic servicescape -physical and social- on post-consumption outcomes in the performing arts. Partial Least Square (PLS) was conducted to test the mediation hypothesized relationships on a sample of 867 opera goers. The proposed research model was largely supported by the evidence, and the mediating role of emotions was confirmed. Servicescape influences direct and indirectly attendees' post consumption in opera given that emotions play a partial mediating role which is greater in the case of positive emotions. Based on the results, this study offers specific theoretical and managerial implications conc…
Assessment of ecosystem integrity and service gradients across Europe using the LTER Europe network
2015
Better integration of knowledge from ecological, social and economic science is necessary to advance the understanding and modelling of socio-ecological systems. To model ecosystem integrity (EI) and ecosystem services (ES) at the landscape scale, assessment matrices are commonly used. These matrices assign capacities to provide different services to different land cover types. We revised such an existing matrix and examined the regional heterogeneity in EI and ES provision in Europe and searched for spatial gradients in their provision to elucidate their suitability for large-scale EI and ES mapping in Europe. Overall, 28 sites belonging to the Long-Term Ecological Research network in Euro…
FACTORS THAT MOTIVATE LATVIAN CONSUMERS TO PURCHASE PRODUCTS AND SERVICES FROM SOCIAL ENTERPRISES IN LATVIA: THE CASE OF SOCIALLY RESPONSIBLE CONSUMP…
2019
The purpose of the study is to -determine the relative importance of various factors that motivate Latvian consumers to purchase products and services from social enterprises in order to provide practical suggestions and recommendations for Latvian social enterprises that would allow them to improve their performance. The primary method used by the study is quantitative research by the means of an online survey of Latvian consumers of social enterprise products /services. The results of the research indicate that Latvian consumers find the product / service quality aspects, as well as aspects of social responsibility and convenience of the shopping location, on average, as most motivating t…
Sustainable production and consumption in remote working conditions due to COVID-19 lockdown in Italy: An environmental and user acceptance investiga…
2021
Abstract In response to the disruptive changes brought upon our society by the COVID-19 pandemic, most work activities and service providers had to resort to remote working. This is credited to reduce emissions for transportation, however the role of forced confinement within dwellings, especially if not designed for hosting working stations, deserves to be properly evaluated in terms of both user acceptance and long-term environmental impact. In this work, a dedicated survey campaign is used for investigating the potential pros and cons of remote working. In more detail, logistic regression and generalized linear models are used for capturing the effect of several independent variables on …