Search results for "Service"
showing 10 items of 3964 documents
Be congruent and I will be loyal: the case of sport services
2019
This research analyzes the relationship between brand perception of users of a sports service and their levels of loyalty. Data were treated with both SPSS 23 and EQS 6.3, using CFA to confirm reliability and validity and creating a model to be tested. Congruence explain 43% of credibility and that these two variables explain up to 73% of trust. Credibility and trust can explain up to 73% of the attitudes, while attitudes would explain up to 50% of loyalty. In the case of sports services, brand perception and its relationship with loyalty remain largely unaddressed. For this reason, it is interesting to carry out research on this subject, bringing new evidence to business reality to help ma…
This can be made more student-centred : Asynchronous mediation in in-service teacher professional development
2022
Vygotskian Sociocultural Theory is a powerful foundation for research into teacher professional development. However, while this research has been growing, it has largely been focused on pre-service second/foreign language. Furthermore, there is a lack of research on how the instructional process informed by the principles of Sociocultural Theory, including assessment of candidates’ mediated performance, can be orchestrated to promote teachers’ conceptual development and induce changes in their classroom practices. The present study explores how asynchronous assessment of in-service teachers’ portfolios (with the focus on lesson planning) informed by dynamic assessment framework shaped the …
Enhancing the Endogenous Potential of Agricultural Landscapes: Strategies and Projects for a Inland Rural Region of Sicily
2018
This paper focuses on the potential of the rural landscape of Sicily, the largest island in the Mediterranean Sea, taking into particular account the critical need to deal with the problem of depopulation of the small inner areas by leveraging the “integrated exploitation” of local resources. The rural landscape is considered to be capable of playing an essential role in many fields: ecology, production, culture and tourism. In this regard, guidelines are set by the Sustainable Development Goals of the United Nations, the EU guidelines and the experience from Italy’s Rural Development Plans, the latter of which aim at achieving the much sought-after multi-functionality of agriculture. This …
A Collaborative Environment for Service Providing in Cultural Heritage Sites
2004
We present a model which can be used to describe hybrid entities in an augmented reality environment. An architectural description of the model is firstly given. Next, a FIPA-compliant agent description of the model is proposed. Finally the paper discusses an overview and some implementation details of a project dealing with Augmented Reality context aware services in a cultural heritage site. These services are provided based on visitors customized profiles and current position in the site, as revealed by a positioning site implemented with low cost Bluetooth devices (cellular phones, PDAs, USB terminals).
Ecosystem services provided by marine and freshwater phytoplankton
2021
AbstractPhytoplankton, the ecological group of microalgae adapted to live in apparent suspension in water masses, is much more than an ecosystem’s engineer. In this opinion paper, we use our experience as phytoplankton ecologists to list and highlight the services provided by phytoplankton, trying to demonstrate how their activity is fundamental to regulate and sustain Life on our Planet. Although the number of services produced by phytoplankton can be considered less numerous than that produced by other photosynthetic organisms, the ubiquity of this group of organisms, and their thriving across oceanic ecosystems make it one of the biological engines moving our biosphere. Supporting servic…
A Model of Determinant Attributes of Corporate Image in Cultural Services
2009
The study of corporate image, within the strategic approach of marketing, focuses on evaluating the attributes that determine it. After reviewing the relevant literature, the present article proposes a corporate image model delimited by functional attributes that is adapted to the cultural services sector. Our objective is to evaluate the importance of these attributes or factors, so the authors develop an empirical exploratory investigation as a first phase of our study.The personal survey, by means of a structured questionnaire, was the technique employed for collecting the information that was analyzed by multiple regression analysis. The first results show that “physical environment” a…
Baltijas Psiholoģijas žurnāls
2013
Riin Seema, Anna Sircova. Mindfulness – a Time Perspective? Estonian Study ; Emīls Kālis, Līga Roķe, Indra Krūmiņa. Indicators of Creative Potential in Drawings: Proposing New Criteria for Assessment of Creative Potential with the Test for Creative Thinking – Drawing Production ; Ieva Urbanaviciute, Antanas Kairys, Inga Juodkune, Audrone Liniauskaite. The Lithuanian Version of the Global Motivation Scale: Testing Its Reliability and Factorial Validity ; Maruta Ludāne, Ieva Bite. Predictors of Cognitive Appraisal of Job Loss among the Unemployed Aged over 45 Years ; Per Eisele. Pooling Unshared Information: Comparing Computer-Mediated Group Discussion with Face-to-Face Group Discussion and E…
The customer complaining behavior : why customers do not complain
2017
The field of the marketing has been under change since services gained attention under 1970s. The customer behavior and the relationship marketing gained it focus in the 1990s. At the same time, the need for understanding the customer complaining be-havior was noticed being vital for service management. This research is a response for the Tronvoll’s (2012) call for better understanding the customer complaining behavior. Especially, he called for investigation of what makes the customers act and behave in certain way. The intention of this study was to explore triggers, inhibits and motivators, which affect to the complaining behavior and explore the customer complaining behavior. The theore…
Management of Litigants’ Satisfaction in their Quality of Legal Services’ Customers Provided by the Courts
2015
Abstract The quality of public services provided by the courts became one of the most important objectives in all developed countries. According to the current requirements, organizations must respond more promptly to the society’s needs and demands. The citizen / customer’s position and role became essential taking into consideration these changes and reforms, the quality of legal services depends on the user’s demands and expectations holding a strong subjective character. On the other hand, the quality does not apply solely to the final product, namely the court’s decision, but to all related activities carried out during the whole process, the way the citizens perceive all the adjacent …
Linking service structural complexity to customer satisfaction
2001
The literature shows a paradox in the understanding of the relationship between structural complexity (defined as the diversity of services offered by an organization) and customer satisfaction. Structural complexity tends to be a popular strategy designed to satisfy different customer needs. However, a negative relationship between structural complexity and customer satisfaction has also been argued. Based on the research on the public versus private distinction, this paper proposes that type of ownership is associated with the paradox mentioned, moderating the relationship between structural complexity and customer satisfaction. The authors tested this hypothesis using a sample of 60 mana…