Search results for "Transportation engineering"
showing 2 items of 12 documents
Satisfaction and loyalty in B2B relationships in the freight forwarding industry: adding perceived value and service quality into equation
2018
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through per…
Standardization of Road Danger Signs in the European Union
2015
The aim of this research is to find a solution for the standardization of road signs in the EU zone by a comparative analysis of different national sign systems to establish a common set from a single country. This work is based on the idea that road sign standardization might increase the safety level of transnational journeys and foster the relationships among the various members of the EU Community. This paper presents the outcome of the first step of the research, which focuses on the harmonization of danger signs. In more detail, a multicriteria approach is applied to rank 19 EU Member States on the basis of three main aspects: the installation cost of new signs, new sign learning issu…