Search results for "Tripadvisor"
showing 6 items of 6 documents
Towards sustainable servicescape : tourists’ perspectives of accommodation service attributes
2023
The study uses content analysis to identify the sustainable attributes in 678 accommodation reviews from Finnish and Russian tourists published on the Tripadvisor website and examines the sustainability perceptions of these tourist groups. The servicescape framework was applied to the structuring of the attributes indicating sustain-ability in accommodation services. The sustainable attributes highlighted in the reviews were more frequently in the physical rather than in the social servicescape factor. The tourists also reported environmental sustainability attributes more often than those related to social, cultural and economic sustainability. Overall, the sustainable attributes were perc…
Assessing satisfaction of tourists visiting Italian museums: eviden from the eWOM
2022
Museum visitors’ satisfaction is a priority asset for those museums aiming at being competitive in the cultural tourism sector. In this study, evaluations by visitor-tourists, left in their reviews on museums on the TripAdvisor platform, are analysed. Through web scraping, we collected comments for twelve Italian museums left during the year 2019. The content analysis focussed on components of the tourists’ satisfaction among Italian and foreign museum visitors, with emotional response, management, and exhibitions emerging as key concepts in museum’s evaluation. Noticeably, some elements emerged as divisive: i.e., they appeared both among less and most satisfied tourist-visitors
Las quejas de los viajeros: ¿un género digital para controlar la calidad de los servicios hoteleros?
2016
Analizamos las quejas de los viajeros en un corpus integrado por 80 opiniones o reseñas sobre cuatro hoteles, alojadas en la plataforma TripAdvisor en las categorías de puntuación “malo/pésimo” y “bueno/excelente”. El estudio se enmarca en el análisis del discurso interpersonal aplicado a géneros turísticos digitales (Mapelli 2008, 2016, Suau Jiménez 2011, 2012a, 2012b, 2014), con el propósito de caracterizar no solo el aspecto relacional entre autor y lector, sino también el proposicional. Nos centramos en las quejas, ya que constituyen una parte fundamental de las opiniones. Abordamos la construcción de la subjetividad en la voz de los viajeros a partir de la revisión de los marcadores de…
How online advertising competes with user-generated content in TripAdvisor. A neuroscientific approach
2020
Drawing on cognitive load theory, congruence research, and dual processing models, the purpose of this study is to determine the effectiveness of online advertising in social media. To this end, three separate studies were conducted. First, using eye-tracking and electroencephalography, we examine the differences, based on whether or not an ad is embedded, in subjects’ visual attention and engagement in a TripAdvisor webpage. Our findings showed that synergies between social media content and advertising content positively affect users’ visual attention. A second study, using an online survey, assessed the impact of congruent/incongruent ads on ad recall. A third study, using ey…
Insights into online reviews of hotel service attributes: A cross-national study of selected countries in Africa
2018
Online travel reviews are paramount to trip planning because they help consumers’ form images of destinations. Despite ample studies on hotel service attributes, knowledge is scarce regarding culturally nuanced attributes, including security perceptions. This study examines consumers’ perceptions of service attributes and security/safety concerns of hotels in Africa. Data were extracted from three hotel categories (3, 4, and 5-stars), which were based on TripAdvisor rankings from Egypt, Ghana, Kenya, Nigeria, and South Africa. A hybrid analysis revealed that hotel service attributes and security/safety are cardinal evaluation criteria for visitors to Africa. Additionally, our study reveals …
TripAdvisor reviews as a teaching tool in the Tourism Spanish Classroom
2021
RESUMEN: Este artículo tiene como objetivo señalar la importancia de incluir y aprovechar en el aula de español con fines profesionales (Efp) los nuevos materiales del ámbito del turismo que han surgido en los últimos años. El trabajo parte del análisis pragmalingüístico de un corpus de elaboración propia de comentarios negativos de TripAdvisor. Después se señalan sus posibilidades didácticas para su implementación en el aula de español del turismo. ABSTRACT: The purpose of this article is to point out the importance of including and taking advantage of the new materials in the field of tourism that have emerged in recent years in the Spanish classroom for professional purposes (Efp). The w…