Search results for "Vider"
showing 10 items of 252 documents
Relationships between core self-evaluation, leader empowering behavior, and job security among Jordan University Hospital nurses
2021
Nurses are facing real stressors due to patients’ needs and leaders’ demands. The aim of this study is to explore the perceived level of core self-evaluation (CSE), leader empowering behavior (LEB), and job security among Jordan University Hospital nurses in Amman, the capital of Jordan. Furthermore, it investigates the relationship between the selected variables. Differences of gender, educational level, experience, and site of work are also examined with job security. Moreover, it evaluates the contribution of CSE, LEB, gender, educational level, experience, and site of work in predicting job security among Jordan University Hospital nurses. A descriptive cross-sectional design was adopte…
The value proposition of food delivery apps from the perspective of theory of consumption value
2021
Purpose The theory of consumption values (TCV) has successfully explained much consumer choice behavior, but few studies have investigated the values that drive food-delivery application (FDA) use. This study aims to bridge this gap by extending the TCV to the FDA context to examine food consumption-related values and interpreting and rechristening generic consumption values to adapt the TCV to the FDA context. Design/methodology/approach An explorative mixed-method research approach was taken to conduct focus group discussions with 20 target users to develop the questionnaire and then administer it for a cross-sectional survey (pen and pencil) to FDA users aged 22–65 years; 423 complete r…
Service policies of German manufacturers: Critical factors in international competition
1992
Abstract German companies perform well in export markets, based on product quality and technology. But the competitive advantages and value-added of service are expected to grow sharply in the coming decade — especially product-focused service. Hermann Simon has identified ‘Hidden Champions’ in Germany — companies like Heidelberg Printing Machines, BMW and Mercedes-Benz, which integrate market and technology as equal driving forces and provide quick and reliable customer service. But there is much room for improvement in service provided by German manufacturing companies. They could upgrade their design and marketing of service, and apply better quality control such as setting quantitative …
Service Shutdowns and Compensation: Cash Refunds or Vouchers?
2021
Government mandated shutdowns in response to the COVID-19 pandemic have led to a vast number of service cancellations and a heated debate on compensation policies. Service providers pushed for vouchers as a means of compensation, whereas customers demand cash refunds or generous vouchers that compensate for postponed service. Regulators, at the same time, insist that customers must be granted the right to be reimbursed in money. To address the debate, this paper develops an analytical framework to study the profitability and efficiency of different compensation policies following shutdown. Surprisingly, we find that the voucher-only policy dominates the hybrid policy that offers customers t…
Media Delivery to Remote Renderers Controlled by the Mobile Phone
2009
In today's content delivery solutions, service delivery and control are still tightly coupled, a service typically being delivered to the same device that controls the session. We present a solution that was designed with the goal to decouple service control and delivery. Using our approach, multimedia streaming services can be delivered to off-the-shelf DLNA devices in visited networks. The service provider receives information about the remote media player and access environment via a mobile phone. Proximity technologies (e.g. barcodes, NFC) of the control device are used for the exchange of required credentials. This paper describes a typical scenario and our prototype implementation.
An Innovative Pricing Method for Telecommunication Services Pricing through American Options
2009
With the evolution of telecommunication networks and of their services the role of service provider is changed, so nowadays there is a coexistence of Network Operators and Virtual Operators. The difference between these players is not in the way they offer a service but primarily in their economic objectives and risk attitudes. Essentially, Network Operators own their infrastructures and typically have to sustain both fixed costs (CAPEX) and recurrent costs (OPEX), while Virtual Operators may have a simpler cost structure, mainly consisting of OPEX for the hire of network resources. Since these two operators can provide the same service in two different markets, their objectives differ subs…
American Options Based Service Pricing For Virtual Operators
2008
In the recent years, the role of service provider has split into two broad categories: Network Operators, offering services over their networks, and Virtual Operators, providing services over leased resources. What differentiates these players is to a minor extent a matter of enhanced service offer, and primarily a matter of economic objectives and risk attitudes. Essentially, Network Operators own their infrastructures and typically have to sustain both fixed costs (CAPEX) and recurrent costs (OPEX), while Virtual Operators may have a simpler cost structure, mainly consisting of OPEX for hiring the network. Correspondingly, the objectives of these players may differ profoundly: on one hand…
Revenue-Aware Resource Allocation in the Future Multi-Service IP Networks
2006
In the future IP networks, a wide range of different service classes must be supported in a network node and different classes of customers will pay different prices for their used node resources based on their Service-Level-Agreements. In this paper, we link the resource allocation issue with pricing strategies and explore the problem of maximizing the revenue of service providers in a network node by optimally allocating a given amount of node resources among multiple service classes. Under the linear pricing strategy, the optimal resource allocation scheme is derived for the case that no firm Quality-of-Service (QoS) guarantees are required for all service classes, which can achieve the …
An effective opportunistic maintenance policy for a global service
2010
The aim of the present paper is to develop a model for an effective maintenance policy with refer to a global service contract between a services provider company and a company for the waste management. The contract requires, with fixed performance levels of the service, the supplying of a mandatory set of maintenance services on a set of waste compactors vehicles of the outsourcer company. In particular, the service provider (SP) must perform corrective maintenance actions and the replacement of the fault parts. The tackled problem concerns the determination of an effective opportunistic maintenance policy in order to assure the required service performance levels at the minimum global mai…
Modeling Ordinal Item Responses via Binary GLMMs and Alternative Link Functions: An Application to Measurement of a Perceived Service Quality
2010
Evaluation of a service on the basis of consumer opinion is a widespread practice in many fields. The assessment of perceived quality [7] of a service is generally carried out through administration of a questionnaire, composed of several items with responses posed on an ordinal scale, whereby each item represents an important feature of the evaluated service [3, 7]. In this context, the aim is to evaluate something similar to the external effectiveness, that is the part of efficacy related to the satisfaction expressed by the service users for the provided service. A particular and important example of service users is represented by students’ responses measuring the perceived quality of s…