Search results for "account"
showing 10 items of 2183 documents
RÉCITS NATIONAUX D´ÉLÈVES ESPAGNOLS ET PORTUGAIS
2019
Abstract This study aims at understanding how the master narratives conveyed by the national accounts given by 14 to 18-year-old Spanish and Portuguese students converge or differ from one another and how they relate to national identity and temporal orientation. Data analysis was carried out in a qualitative approach inspired by Grounded Theory. The results suggest a parallel but conceptually convergent schematic template focused on initial conquests, a golden period of maritime discoveries, and a recent dictatorship overcome by the restoration of democracy. Some particularities of students’ accounts linked to specific historical situations in each country, as well as diversified attitudes…
Framing the Press and the Publicity Process
2003
This study examines meta-coverage in Campaign 2000, defined as (a) coverage of the behaviors, products, and performance of the news media and (b) coverage of candidates’ use of paid media, communication personnel, and other forms of strategic communication. Using a new model of press framing, a content analysis was conducted on 284 stories aired from September 4 to November 6 on ABC and NBC evening news programs. Results show that 55 stories contained enough press designators and 75 stories contained enough publicity designators to qualify for framing analysis. A small percentage (12%) contained overlapping press and publicity designators, resulting in 116 stories that qualified for framin…
Opera houses as cultural white elephants? The effect of the creative city model, bureaucratic mismanagement and lack of accountability in Valencia's …
2020
Cultural institutions are growing in importance as tools of cultural policy and for promoting the city brand. Moreover, these major cultural institutions devour the lion's share of public subsidies...
Substituting a Substitute Currency – The Case of Estonia
2002
This study evaluates substitution of foreign currency balances in Estonia, a transition economy neighbouring countries participating in EMU. The focus is on substitution between dollar and euro balances in the three basic functions of money - unit of account, store of value and means of payment. While traditional models for currency substitution concentrate on substitution between a domestic currency and aggregate foreign currency balances, we look for substitution between the dollar and the euro or euro-related foreign currency balances. We find substitution between dollarization and euroization to be asymmetric in the short run, which suggests that inertia, irreversibility and ratchet eff…
Structural and Cyclical Factors behind Current- Account Balances
2010
Global external imbalances widened persistently over the last several years and have narrowed abruptly over the course of the financial crisis. Understanding the extent to which structural or cyclical factors may have driven these patterns is important to assess the likely evolution of global imbalances going forward, as well as the potential adjustment that can be achieved through changes in policy. This paper assesses the link between structural and cyclical factors and current-account balances using a panel of 94 countries from 1973 to 2008. We find that the medium-term evolution of global external imbalances can be related in large part to structural factors including cross-country diff…
Linking service structural complexity to customer satisfaction
2001
The literature shows a paradox in the understanding of the relationship between structural complexity (defined as the diversity of services offered by an organization) and customer satisfaction. Structural complexity tends to be a popular strategy designed to satisfy different customer needs. However, a negative relationship between structural complexity and customer satisfaction has also been argued. Based on the research on the public versus private distinction, this paper proposes that type of ownership is associated with the paradox mentioned, moderating the relationship between structural complexity and customer satisfaction. The authors tested this hypothesis using a sample of 60 mana…
EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVAT…
2018
Managing customer knowledge is a key of source for SMEs. The principal aim of this paper is to provide empirical evidence on the direct effects of two specific strategic resources: customer orientation and customer knowledge management (CKM), on innovation capacity and marketing results in SMEs. The study also examines the role of innovation orientation as a mediator between customer orientation and CKM. For this purpose, a structural model was proposed and tested through an empirical investigation with variance-based structural equation modeling (PLS) using a sample made up of 210 Spanish SMEs. The findings highlight the relevance of CKM and customer orientation as important strategic res…
Digital Banking in Northern India: The Risks on Customer Satisfaction
2021
The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means that customers would have to make some changes to their routine. This can constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer retention because a service or product needs to be aligned with customer expectations to avoid them switching to other service providers. Moreover, it can also have an effect on reputa- tion. Offering digita…
Ein Ansatz zur Erklärung der Kundenbindung auf Basis der Theorie des geplanten Verhaltens
2005
Traditional customer satisfaction and customer retention models are extended by integrating variables such as perceived action control or social norm. These constructs are suggested by the attitude theory as well as the theory of planned behaviour. The extended model is tested in an empirical study carried out in the movie theatre industry. The model provides an excellent explanation of customer retention, which is the target variable in the study. Implications are derived for satisfaction managers which focus on the social group when approaching a specific customer. Finally, an outline for further theoretical and empirical studies is given as well as some limitations of the proposed model.
An institutional analysis of the implication of the MAS change process for the evolution of SMSC efficiency
2009
El objetivo general de este trabajo es conocer la relación existente entre el proceso de cambio de un Sistema de Contabilidad de Gestión (SCG) en las pequeñas y medianas empresas (PYME) y el éxito que genera dicho cambio. El éxito del cambio del SCG se va a medir a través de dos indicadores. El primer indicador, el éxito interno, medirá la distancia que existe entre las expectativas (qué se esperaba) de las nuevas técnicas de gestión implantadas y las realidades (qué son). El segundo indicador, el éxito externo, medirá la variación en el nivel de eficiencia relativa de la empresa dentro de su sector. La hipótesis básica de este estudio, plantea que el proceso de cambio puede explicar el niv…