Search results for "business development"

Understanding the determinants of business process modelling in organisations

2011

PurposeThe purpose of this paper is to address a theoretical gap in the business process management (BPM) literature on factors that influence the acceptance and use of business process modelling (PM) in organisations. The paper seeks to contribute to theory building and practice in BPM through better understanding of important determinants of PM adoption and use.Design/methodology/approachA combination of literature review and 34 interviews in context was used to develop a PM acceptance model that was subsequently empirically tested using survey data from 74 companies.FindingsThe paper provides empirical insights about how business PM can be influenced by many factors in the organisational…

Language in globalised interactive business: adaptation vs. standardisation

2017

We investigate language-related choices made in online firms characterised as 'interactive' and having multiple and varying audiences, in both consumer and business marketing environments. Online language choices and their relatedness with firm strategic and tactical behaviour have little received scrutiny. Using survey data, we investigate the role language plays in online firms. We scrutinise whether or not firms significantly adapt to their targeted markets through language and how such adaptive or standardising behaviour relates with firm internationalisation level, and furthermore, if this behaviour relates with how firms interact with their environment. When studying how firms interac…

Introduction to the Digital and ICT Enabled Services Minitrack

2016

Mobile Communication and Work Practices in Knowledge-based Organizations

2005

This paper examines the role of mobile communication, mobile tools and work practices in the context of organizations, especially knowledge-based organizations. Today, organizations are highly complex and diverse. Not surprisingly, various solutions to incorporating mobile tools and mobile communication in organizations have been devised. Challenges to technological development and research on mobile communication are presented.

Mobile Communities in Developing Countries

2010

The number of mobile devices has exceeded four billions and is still growing. Especially in developing countries mobile devices are often the only access to Internet and digital services. In the most developed countries laptops, Wi-Fi and faster and faster wireless telecom networks have for long time made mobile access to various digital services possible while on the move. Still, large and instant mobile communities can only rely on more portable devices, such as mobile phones. In this paper we will analyze various mobile communities and the support they are offered by the social media sites. We will discuss the phenomena encountered in developing countries, like how the mobile technology …

Dynamics of price sensitivity among mobile service customers

2005

PurposePrice sensitivity is one of the key factors affecting to companies pricing choices. Yet in mobile services sector business practitioners are facing problems in pricing decisions as they are short of knowledge on their customers’ price sensitivity levels and dynamics. Therefore this study aims to focus on this unexplored field in order to provide more accurate tools for mobile service providers to price their services more effectively.Design/methodology/approachThis study is conducted on Finnish mobile services markets. The focus is on examining how customers’ price sensitivity differs between different customer segments and which factors affect to the price sensitivity levels. The sa…

Business performance and social media: Love or hate?

2014

Abstract The social media space has become a common place for communication, networking, and content sharing. Many companies seek marketing and business opportunities via these platforms. However, the link between resources generated from these sites and business performance remains largely unexploited. Both managers and financial advisors can profit from the lessons learned in this study. We conceptualize four channels by which social media impacts financial, operational, and corporate social performance: social capital, customers’ revealed preferences, social marketing, and social corporate networking. An empirical test of our framework shows that ‘followers’ and ‘likes’ positively influe…

The practice-driven evolution of family business education

2007

Abstract Starting from Calder's dissertation in the early fifties, key developments in family business education are presented in a 130-item chronology. The emergence of the field is tracked to the demand from practitioners rather than the pull of scholarly inquiry. Causal evolutionary drivers of variation, selective retention, and struggle for survival, provide a framework for understanding the past and current status of the knowledge base for family business and hinting at future development. The critical role of infrastructure – family business centers and professional associations – is evident in the path dependent evolution and growth of the field. Although the last two decades have wi…

The future role of bank branches and their managers: comparing managerial perceptions in Canada and Spain

1997

Although it was predicted that bank branches would quickly become obsolete in a computerized society, the reality is that many full‐service branches are not closing but rather evolving to meet changing needs. The role of the branch manager is crucial, and is also changing. In particular, managers are expected to take a lead in marketing activities. A questionnaire study was carried out to examine managers’ changing roles, using two samples of branch managers, one from Canada and one from Spain. Managers were asked to rate 21 function variables on their importance in bank management and in facing new market trends. Differences were found between the two samples, as were similarities: both id…

The logic of the gift and the bonding value: a new perspective for business management

2011

PurposeThis paper aims to conceptualize business relationships so as to include in these dimensions of both gift and gratuity, to develop the concept of “bonding value”, and to offer some ideas for the use of this within firms.Design/methodology/approachThe paper analyses the concept of “bonding value”, distinguishing it from the concepts of “exchange value” and “use value” that are normally used in business, and attempts to investigate its practical implications.FindingsThe paper shows how evaluating both the relationships within the organization and between firm and stakeholders in terms of “bonding value” can have effects on the economic, organizational and social aspects of a firm's act…