Search results for "communications technology"
showing 10 items of 470 documents
A SOA-based health service platform in smart home environment
2011
The increasing demand for a good healthcare quality has brought Information and Communication Technology to an important role in healthcare domain. The trend in decreasing number of formal healthcare workers gives further pressure to move non-urgent treatments to the patients' homes. However, delivering healthcare services to meet the changing needs of inhabitants in a smart home requires an open and flexible service creation and integration environment so that the modification of existing services as well as creation of new services can be achieved in a timely manner. This paper presents a vision of a logical integration platform in a smart home environment, integrating various devices and…
Introduction to ICT Enabled Services Minitrack
2015
The purpose of the minitrack is to draw researchers’ attention to ICT Enabled Services for both Consumers and Enterprises. It provides a discussion forum for researchers interested in fostering a service-based approach to these areas as well as an opportunity to present and debate both design and theory-based solutions to the problems facing industry in the deployment of ICT enabled services [1-4]. In a broad sense, ICT enabled services can be defined as [1]: “..systems that enable value co-creation through the development and implementation of information and communication technology enabled processes that integrate system value propositions with customer value drivers.”
Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels
2016
Purpose– The purpose of this paper is to empirically test the impact of perceived information and communication technology (ICT) on creation of brand equity within service firms, more specifically upscale hotels. The relationships between ICT and three brand equity dimensions, i.e. brand image, perceived quality, and brand loyalty are examined.Design/methodology/approach– The empirical research was conducted in 20 upscale hotels in Rome-Italy, collecting data from 335 guests.Findings– Advanced ICT directly influences perceived quality and image, while the impact of ICT on loyalty is mediated by perceived quality. Additionally, positive and significant relationships are found between the thr…
Mobile solution for better reading instruction in rural Africa
2015
GraphoGame Teacher Training Service is a mobile-based solution for providing teachers with scientifically validated pedagogical training in literacy instruction. In many African countries teachers currently have insufficient knowledge to teach literacy in local languages and learning materials are scarce, especially for children with learning difficulties. As part of the GraphoWorld network, CAPOLSA/University of Zambia is developing new mobile-based method for providing in-service training for teachers in literacy instruction and assisting children with learning difficulties. GraphoGame Teacher Training Service was piloted in October 2014 in rural Zambia. An orientative workshop was given …
Risks of Concurrent Execution in E-Commerce Processes
2021
The development of ICT facilitates replacing the traditional buying and selling processes with e-commerce solutions. If several customers are served concurrently, e.g. at the same time, the processes can interference each other causing risks for both the buyer and the seller. The paper offers a method to identify purchase/sale risks in simultaneous multi-customer service processes. First, an exact model of buying-selling processes is created and the conditions for the correct process execution are formulated. Then an analysis of all the possible scenarios, including the concurrently executed buying-selling scenarios, is performed using a symbolic execution of process descriptions. The obtai…
Harnessing ICT to develop community and identity: a model for academic departments
2006
Universities have been early adopters of Information and Communication Technologies (ICT). However, does availability imply use? How is ICT being used by academic departments? This article addresses these questions, and discusses the use of ICT to support research, instruction and service, but more specifically, the use of ICT to enhance a sense of identity and community across all members of a department. The authors' observations of university departments across the Atlantic reveal very limited uses of ICT. A democratic web-based academic departmental community model is proposed to assist in the strengthening of departmental identity and community as well as advancing its mission. Concept…
Which Test Artifacts Testing Service Providers should Reuse and How? Experiences from a Case Study in the Chinese ICT Sourcing Market
2011
Software testing service providers are facing new requirements to shorten service times, lower costs, and increase service customization and quality. Reuse of test artifacts is a possible solution that can help providers to meet the requirements because reuse can improve software quality and productivity. However, the extant literature does not explain in depth which test artifacts should be reused and how. This paper focuses on ICT-enabled sourcing of software testing services in the Chinese market to identify the most important reusable test artifacts. There are two reasons for this research. First, most Chinese service providers are small or medium-sized and have to overcome obstacles su…
SmartBuildings: An AmI system for energy efficiency
2015
Nowadays, the increasing global awareness of the importance of energy saving in everyday life acts as a stimulus to provide innovative ICT solutions for sustainability. In this scenario, the growing interest in smart homes has been driven both by socioeconomic and technological expectations. One of the key aspects of being smart is the efficiency of the urban apparatus, which includes, among others, energy, transportation and buildings. The present work describes SmartBuildings, a novel Ambient Intelligence system, which aims at reducing the energy consumption of "legacy" buildings by means of artificial intelligence techniques applied on heterogeneous sensor networks. A prototype has been …
A Knowledge Management System using Bayesian Network
2009
In today's world, decision support and knowledge management processes are strategic and interdependent activities in many organizations. The companies' interest on a correct knowledge management is grown, more than interest on the mere knowledge itself. This paper proposes a Knowledge Management System based on Bayesian networks. The system has been tested collecting and using data coming from projects and processes typical of ICT companies, and provides a Document Management System and a Decision Support system to share documents and to plan how to best use firms' knowledge.
SESAMO: An integrated framework for gathering, managing and sharing environmental data
2016
ICT systems are widely adopted for environmental management, but existing solutions address limited tasks and compose a plethora of heterogeneous tools, which impose a great additional effort on the operators. This work presents SESAMO, a novel framework to provide the operators with a unique tool for gathering, managing and merging environmental and territorial data. SESAMO uses WSNs for providing pervasive monitoring of environmental phenomena and exploits a multi-tier infrastructure in order to integrate data coming from heterogeneous information sources.