Search results for "creation"
showing 10 items of 704 documents
Influence of Offline Activities and Customer Value Creation on Online Travel Community Continuance Usage Intention
2019
The purpose of this study is to empirically test a model that examines the roles of offline activities and customer value creation on tourists’ continuance use of online travel communities (OTCs). Hypotheses were tested through a sample of 251 respondents on Amazon Mechanical Turk (MTurk). SmartPLS structural equation modelling was used to test the structural model. Results indicated that offline activities significantly influence hedonic and social values, while this support was not found with functional value. Similarly, while offline activities positively influence continuance usage intention, no positive relationship was established between offline activities and recommendation intentio…
Environmental values and customer-perceived value in industrial supplier relationships
2017
This study addresses a gap in the research on supply channel management by integrating environmental values and value creation in the context of buyer-supplier relationships. This study has two objectives: (i) to explore the environmental values structure of industrial customers, and (ii) to test the effect of environmental values on overall value perceptions. The effect of customer's environmental values on the supplier's environmental image and customer-perceived value is tested with structural equation modeling using the PLS method. The empirical analysis is based on a global sample of industrial companies that have a high impact on the environment (n = 121). Key findings of this study a…
From digitalization to cybernization : Delivering value with cybernized services
2019
This reflection note, based on the lead author’s keynote presentation at the Information Systems Research Seminar in Scandinavia/Scandinavian Conference on Information Systems 2019, makes an argument for the need to study the transformation from digital services to cybernized services offered by service providers to their customers. We first discuss the digitalization of services. Then, we argue that the emergence of cyber-physical systems enables a new kind of services that apply; e.g.; the internet of things, analytics of sensor-based big data, and artificial intelligence for value creation. In other words, the cybernization of services. We illustrate two particular approaches for underst…
Aplicaciones lexicográficas de un corpus de discurso turístico: contextos de uso y definiciones
2012
En este artículo se propone, como punto de partida, la elaboración de un corpus de discurso turístico, incluido en una base de datos informática diseñada para tal efecto. En una segunda etapa, se analiza, cómo se contextualizan y usan los términos relativos a la tipología de habitaciones en las páginas web de promoción de hoteles, y si se ajustan o no a la definición que de ellos se ofrece en normativas y diccionarios. Esta metodología de trabajo permitirá, entre otros, diseñar futuros glosarios de promoción hotelera que recojan en las definiciones de los términos todos los matices de significado y notas de uso que sean útiles y adecuadas a los posibles destinatarios del glosario. De este m…
Alcune osservazioni su recenti provvedimenti legislativi in tema di concessioni demaniali per finalità turistico-ricreative
2021
L’articolo, prendendo le mosse dalla recente legge regionale siciliana n. 32 del 2020, ripercorre le tappe relative alla più recente produzione normativa in tema di concessioni turistico-balneari, alla luce anche dei principi eurounitari (Direttiva Bolkestein, in particolare) e dei conseguenti interventi della Commissione, che ha avviato procedure di infrazione nei confronti dell’Italia. The paper, starting from the recent Sicilian regional law no. 32 of 2020, retraces the steps related to the most recent legislation on the subject of beach concessions for touristic and recreational purposes, also in light of the Euro-unitary principles (Bolkestein Directive, in particular) and the conseque…
Tourist consumption behaviour in a sun and beach Mediterranean mature destination and its implications for local development
2015
El comercio de buena parte de los destinos maduros de sol y playa, a lo largo de la orilla norte del mar Mediterráneo, ha tenido que afrontar varios años de rendimientos decrecientes a causa de la crisis económica que han sufrido los principales mercados de origen (nacional e internacional), y a la competencia de nuevas formas y destinos turísticos. En la mayoría de los casos, se trata de núcleos urbanos con un comercio estacional de proximidad que solo se activa durante la breve temporada alta. El resto del comercio urbano apenas se beneficia del consumo de un turismo que permanece recluido en el espacio de playa. En este trabajo se presentan los resultados de un análisis empírico de los h…
Análisis de la bondad de múltiples indicadores para el diagnóstico de la adicción al cibersexo
2021
El uso de Internet con propósitos sexuales (p.e., visionado de pornografía o contacto sexual mediante chat o cámara web) resulta una práctica cada vez más generalizada. Si bien en la mayoría de los casos se realiza de forma recreativa, en algunas ocasiones puede sobrevenir compulsivo, incontrolado y asociado a deterioro funcional en varios ámbitos (adicción al cibersexo). Las escalas de las que disponemos para su diagnóstico se han visto limitadas a la hora de identificar estos pacientes debido a que algunos indicadores diagnósticos han perdido especificidad: por ejemplo, el tiempo online con fines sexuales parece no discriminar usuarios problemáticos debido al uso cada vez más intensivo de…
Professionals in value co-creation through digital healthcare services
2018
Digitization is changing the dynamics within the service sector, including healthcare. The customer access to information and new ways of interacting with the customer challenge the traditional service within healthcare featured by information asymmetry and autonomous role of professionals in decision making. Digitization introduces new service concepts and roles of service actors benefiting value cocreation among the service network. Customer actively participates in the digital service process, which sets demand for new approach, behavior and skills of the professional interacting with the customer. The present discussion around value cocreation lacks research from the service provider’s …
Unboxing co-creation of value: Users' hedonic and utilitarian drivers
2019
Value co-creation through involving users in service processes via resource integration is a focal service research interest. However, studies often take a firm-centric or generic approach and overlook value co-creation from the point view of an individual user. We address this gap by adopting a qualitative research approach and laddering interviews (n = 113) to examine users’ hedonic and utilitarian drivers for value co-creation behavior in five service system contexts. We argue that underlying differences exist among all service systems and contribute with a novel approach by depicting the differences in value-based motivations for users to co-create value. As practical implications, our …
Value Co-Creation Opportunities: Managerial Transformation of Digitisation Risks into Success Factors
2018
This chapter examines the challenges and risks managers in the healthcare sector perceive in relation to the development and implementation of digitised services in a healthcare case organisation. Using data collected from managers, focus group interviews and observation method within the case organisation, the authors present an analysis that demonstrates that the risks and success factors that influence the development and implementation of digital healthcare services are related to (1) setting a clear digital strategy and implementation plan, (2) integration of digital services with the overall process and ICT, (3) committed resources and engagement of personnel, and (4) the organisation…