Search results for "digital services"
showing 9 items of 19 documents
Proposed Polish Advertisement Levies – An Efficient Source of Public Income or Instruments of the Political Battle?
2022
This article analyses the bill of 2nd February 2021 on additional revenues of the National Health Fund, the National Fund for the Protection of Historical Monuments and the establishment of a Fund for the Support of Culture and National Heritage in the Media Area. The draft legislation, the announcement of which has triggered an unprecedented blackout protest in private media as well as a mass anti-government protest on the Internet, provides for the introduction of new public levies called advertisement contributions and the establishment of a new state special-purpose fund – the Fund for the Support of Culture and National Heritage in the Media Area. The aim of the article is to identify …
Professionals in value co-creation through digital healthcare services
2018
Digitization is changing the dynamics within the service sector, including healthcare. The customer access to information and new ways of interacting with the customer challenge the traditional service within healthcare featured by information asymmetry and autonomous role of professionals in decision making. Digitization introduces new service concepts and roles of service actors benefiting value cocreation among the service network. Customer actively participates in the digital service process, which sets demand for new approach, behavior and skills of the professional interacting with the customer. The present discussion around value cocreation lacks research from the service provider’s …
Unboxing co-creation of value: Users' hedonic and utilitarian drivers
2019
Value co-creation through involving users in service processes via resource integration is a focal service research interest. However, studies often take a firm-centric or generic approach and overlook value co-creation from the point view of an individual user. We address this gap by adopting a qualitative research approach and laddering interviews (n = 113) to examine users’ hedonic and utilitarian drivers for value co-creation behavior in five service system contexts. We argue that underlying differences exist among all service systems and contribute with a novel approach by depicting the differences in value-based motivations for users to co-create value. As practical implications, our …
The balanced digitalization and digital security : Case of regional authorities
2019
The emerging digital infrastructure enables the public authorities to shape their processes and to create attractive digital services for the citizens and the business actors. The public processes, services and infrastructure, however, engage with global and local public and private digital infrastructure and service providers. The complex comprehensiveness of the digital infrastructure and the services challenges the public authorities and create new types of security risks. The achieving of the benefits of the digitalization of public processes and services without increasing security risks requires the adopting of novel approaches to digital security. The paper refers to a framework that…
Mediacion en los conflictos derivados de los servicios digitales en la Unión Europea
2022
SUMARIO: I. PLANTEAMIENTO GENERAL. II. CONFLICTOS ENTRE USUARIOS PROFESIONALES Y PROVEEDORES DE SERVICIOS DE INTERMEDIACIÓN. 1. Oligarcas tecnológicos y comerciantes en la economía de las plataformas en línea. 2. Sistema dual para facilitar la resolución extrajudicial de controversias entre usuarios profesionales y proveedores de servicios intermediarios. A) Sistema interno de tramitación de reclamaciones. B) Mediación y mediadores especializados. II. CONFLICTOS ENTRE LAS PLATAFORMAS EN LÍNEA Y LOS DESTINATARIOS DEL SERVICIO. 1. La Propuesta de Reglamento relativo a un mercado único de servicios digitales (Ley de Servicios Digitales) como marco introductorio. 2. Alternativas a la jurisdicci…
El alertador fiable como notificador de contenido ¿ilícito? en la red
2021
La actual Comisión Europea quiere una “Europa adaptada a la era digital” en esta década. Y para alcanzar esta plena integración digital, se quiere situar la tecnología al servicio de las personas, lograr una economía digital justa y competitiva, y obtener una sociedad más abierta, democrática y sostenible. Con base en los dos últimos puntos, el pasado el 15 de diciembre de 2020 se presentaron sendas propuestas legislativas, que abordan cuestiones que interactúan entre sí y actualizan el marco regulatorio de las reglas de internet. En particular, se trata de la Propuesta de Reglamento del Parlamento Europeo y del Consejo sobre mercados disputables y equitativos en el sector digital (Ley de M…
Osservazioni sul Digital Services Act: responsabilità e gestione del rischio nella prestazione di servizi intermediari
2022
Il saggio esamina la nuova regolazione europea, in corso di approvazione, che definisce responsabilità e obbligazioni del prestatore di servizi della società digitale, e in particolare delle piattaforme digitali, modificando la disciplina della direttiva 2000/31/CE. La nuova disciplina genera un doppio livello di regolazione, un sistema bipolare costituito dalla convivenza della regola di esenzione di responsabilità per il prestatore con un sistema di obblighi crescenti soggettivamente differenziati, al fine di aumentare la capacità della legislazione europea di incrementare la tutela consumeristica al tempo della “rivoluzione digitale”.
Harnessing Digital Services for Co-creating Sustainability Value in the Retail Servicescape
2022
While the importance of sustainable consumption is well acknowledged and consumers increasingly demand sustainable alternatives, the consumption of environmentally strenuous products continues to grow. Technological solutions have been discussed for addressing the misalignment between consumers’ attitudes and behavior. This study is the first to use the service-dominant logic lens to investigate how digital services may be harnessed to drive the co-creation of sustainability value in the retail industry. We conduct 10 semi-structured interviews with a Finnish retail company and its customers and reflect on the customers’ experiences with respect to the company’s value propositions in the se…
Designing a Eustress Toolbox : From entrepreneur experiences to an online service
2018
Stress is typically seen as a negative phenomenon. However, the positive side of stress (i.e., eustress) has the potential to improve well-being, productivity, and innovativeness, thus increasing individuals’ daily resources at work. Focusing on eustress could enhance work engagement by turning some of the negatively perceived stressors into positive challenges. We explored this possibility by interviewing 21 Finnish entrepreneurs from various fields regarding their experiences of eustress. Nine of the interviewed entrepreneurs also recorded a eustress diary. Based on thematic analysis of the interview data, six main themes supporting eustress were identified: (a) Selfreflection toward chan…