Search results for "financial services"
showing 10 items of 75 documents
How perceived security appears in the commercialisation of internet banking
2005
Security has been widely recognised as one of the main barriers to the adoption of internet innovation. Many studies suggest that firms operating on the internet must first convince their customers about the security of internet as a medium. This paper presents empirical evidence that Finnish internet customers do not consider internet banking as unsecured as past literature suggests. In fact, our research findings suggest that Finnish internet banking services are considered secured in all our target groups, which present a vast sample of today's Finnish internet customers. However, mobile banking customers seem to have somewhat more security concerns than internet banking customers. Our e…
How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty
2018
Emotions have been studied in a marketing context for years. However, the rapid change of digital channels and customers’ omnichannel behavior emphasize the need to further investigate how emotions are considered to play role in customer satisfaction and through that to customer loyalty. Purpose of this chapter is to study emotions in omnichannel environment, and their contribution to customer loyalty, especially in the context of retail banking. peerReviewed
The impact of international influence on microbanks’ performance: A global survey
2011
NOTICE: this is the author’s version of a work that was accepted for publication in International Business Review. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in International Business Review, 20(2), 163-176. http://dx.doi.org/10.1016/j.ibusrev.2010.07.006 Microbanks serve micro-enterprises and poor people with financial services. This study examines how various aspects of international influence affect microbanks' financi…
INTRODUCING EXISTING FINANCIAL SERVICES OVER NEW ELECTRONIC CHANNELS
2002
Innumerable cases and much research have been reported about the launching of new innovative products over existing distribution channels, where a misfire may kill the new product. Much less seems to be known about the introduction of existing products via new channels, regardless of the fact that a backfire here can kill the product both in the new and the old channels and leave an established firm without any business. Over the last two decades, banks have transferred their products from branch offices to new electronic fixed-line and mobile channels. This article will outline some findings about the Finnish banks' experience in managing the introduction of existing products via new chan…
Fuzzy approach based model of interrelated factors for financial industry client risk assessment
2020
On Aggregation of Risk Levels Using T-Conorms
2019
This paper deals with solutions for numeric evaluation of risks containing several different risk factors assessed by experts. The proposed methods can be used to assess the risks and obtain the risk scores in different industries, including financial industry, but they are also suitable for assessing risks in other areas, e.g. project management. While risk is usually considered as a function of probability and impact with strong quantitative background, there are many practical cases when only qualitative risk assessment based on expert opinions can be used. At the same time there are still requirements and needs for applying numerical values and mathematical models to such qualitative as…
Relationships among customer orientation, service orientation and job satisfaction in financial services
2005
PurposeThe present study attempts to contribute to the knowledge of how customer orientation (CO), service orientation (SO) and job satisfaction (JS) are defined and relate to each other. It explores the relationships between CO and JS by analysing a company providing intermediation services to the banking sector, in its external finance division.Design/methodology/approachAfter the literature review, the method of empirical analysis consisting in quantitative intervention with an ad hoc survey using a structured questionnaire was developed. Regression analysis with mediation is used to contrast the hypotheses on the links between the constructs analysed.FindingsBoth reliability and factori…
The Road to Higher Prices: Will Improved Road Standards Lead to Higher Housing Prices?
2020
AbstractWe study the impact of improved road standards on housing prices in a region of Southern Norway, where towns are located along the coast, like pearls on a string, with sparsely populated areas between the towns. In this region towns have since long been linked together by a road, but in 2009 a new highway, roughly parallel to the old road, was opened. The new highway runs Eastwards from the main town in the region and reduced one-way commutes to the main town by 10–15 min. We examine how this change in transportation infrastructure has affected housing prices, using difference-in-difference regressions to identify the impact of the new highway. Three smaller towns located East of th…
Study of Behavior Dimensions of the European Consumer of Financial Products and Services
2018
While marketing can be considered an activity mainly focused outside the organization, particularly on consumers, in order to meet their needs and gain profit, we cannot talk about a uniform implementation of marketing strategies, policies, and tactics for all areas, since the field of services and specifically of financial services entails customizing the marketing approach based on a provider-consumer relationship.
Market Environment Factors Influence on Development of Bancassurance in Latvia
2021
Banks and insurers as part of financial service industry engage in partnership under the concept of Bancassurance. Several studies are done on this topic, focusing on economies of scale and performance of most Bancassurance common models. The purpose of this study is to identify the key market environment factors that influence the development of Bancassurance for retail banks in Latvia and the level of increase. Aim of this research is to analyse – how market environment factors influence the development of Bancassurance in Latvia. The current paper is focused on the Latvian market where several Bancassurance models are present as we test our propositions by interviewing management represe…