Search results for "fuzzy sets"
showing 10 items of 43 documents
A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area
2013
In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation method. However, considering that service performance evaluations are deeply based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unrelia…
A knowledge-based exploratory framework to study quality of Italian mobile telecommunication services
2017
A novel two-step knowledge-based exploratory framework is proposed in this paper for studying quality of Italian Mobile Telecommunication Services (MTSs). Particularly, the Delphi technique is initially considered to finalize an overall quality structure of MTSs features, indicators and drivers, herein described on the basis of a comprehensive review of the fundamental references for the field, and also to select the key elements with reference to the Italian context. At the second step, selected key elements are prioritized via the Analytic Hierarchical Process (AHP) method according to viewpoints of the fundamental stakeholders for the sector. Furthermore, possible uncertainty and ambigui…
On Some Vagaries of Vagueness and Information
2002
The presence of vagueness in scientific theories (in particular, to those related to and connected with the management of information) is briefly analyzed. We consider, firstly, the problem whether vague predicates can be adequately represented by existing formal theories. A negative answer to this question produces, as a by-product, the suggestion that a good semantics for fuzzy sets can be offered by the notion of “distance from idealized items”. Secondly, some questions connected with the adequacy of “theories of information” to the multifaceted informal notion of “information” suggest to afford this problem within an enlarged dynamical setting
Fuzzy Methods and Approximate Reasoning in Geographical Information Systems
2014
This issue has been dedicated to the usage of fuzzy logic in the context of Geographical Information Systems (GIS) and were receveid the following papers whose contents are described below: - in the paper of A. Hofmann, S. Hoskova-Mayerova, and V. Talhofer, the authors use a GIS tool which is useful to study the influence of geographic and climatic factors on the terrain passability of armed forces and the Integrated Rescue System. - In the first paper of S. Sessa and F. Di Martino, the authors propose the usage of the well known Extended Gustafson-Kessel clustering method, encapsulated in a GIS tool, for detecting hotspots in spatial analysis. The data consist of geo-referenced patterns co…
A fuzzy framework to evaluate service quality in the healthcare industry: An empirical case of public hospital service evaluation in Sicily
2016
A novel fuzzy framework is considered to analyze healthcare service quality.The fundamental quality structure of healthcare service delivered in Sicily is described.The public healthcare in Sicily (Italy) is strategically analyzed.Strategic stakeholders' oriented implications for healthcare improvements are given. A novel fuzzy evaluation framework is applied in this study to evaluate service quality in the public healthcare sector. In particular, the proposed framework is based on the ServQual disconfirmation paradigm and incorporates the Analytic Hierarchy Process (AHP) method to elicit reliable estimations of service quality expectations. Moreover, degrees of uncertainty, subjectivity an…
F.A.L.C.A.D.E.: a fuzzy software for the energy and environmental balances of products
2004
Abstract It is generally well known that the reliability of Life Cycle Analysis (LCA) studies depends upon exact, complete and sharp input data that, unfortunately, are not always available. Furthermore, when available, the input data are affected by uncertainty whose importance is not always adequately taken into consideration. This paper describes the software F.A.L.C.A.D.E. (Fuzzy Approach to Life Cycle Analysis and Decision Environment): a tool designed for the calculation of the eco-profile of products, based on a fuzzy logic approach. The originality of the method already treated in other papers is to use the fuzzy representation to manage the complex relationships that arise in compi…
A fuzzy framework to explain musical tuning in practice
2013
A theoretical tuning system is a set of pitches that can be used to play music. It is a fact that the human ear perceives notes with very close frequencies as if they were the same note. Therefore, in our approach a musical note and its pitch sensation are modeled as L-R fuzzy numbers with a modal interval and a bounded support. We pay particular attention to the 12-tone equal temperament (12-TET) for being the most widely used tuning system and we define the fuzzy 12-TET composed of 12 fuzzy notes. A similarity relation between a fuzzy note and a theoretical note can be defined, and subsequently a similarity class associated to each one of the fuzzy notes in the fuzzy 12-TET arises. Finall…
Selección de personal basada en métodos difusos
2011
[ES] Las decisiones de los directivos en cuanto a la selección de personal determinan en gran medida el éxito de la empresa. Una elección adecuada de los empleados proporciona una ventaja comparativa. Proponemos un método borroso para la selección de personal basado en la gestión de competencias y la comparación con la valoración que la empresa considera más adecuada para cada trabajo (el candidato ideal). Nuestro método utiliza la distancia de Hamming y el Matching Level Index. Los algoritmos, implementados con el software Sta¿Designer, nos permite establecer un ranking de candidatos, incluso cuando las competencias del candidato ideal han sido evaluadas tan solo en parte. Nuestro enfoque …
Involving fuzzy orders for multi-objective linear programming
2012
This paper presents a solution approach for multi-objective linear programming problem. We propose to involve fuzzy order relations to describe the objective functions where in ”classical” fuzzy approach the membership functions which illustrate how far the concrete point is from the solution of individual problem are studied. Further the global fuzzy order relation is constructed by aggregating the individual fuzzy order relations. Thus the global fuzzy relation contains the information about all objective functions and in the last step we find a maximum in the set of constrains with respect to the global fuzzy order relation. We illustrate this approach by an example.
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
2015
In this paper a new approach was proposed so as to comparatively evaluate the quality of service alternatives. In particular, a fuzzy extension of the ServPerf service conceptual model was considered to estimate quality scores of fundamental service criteria, whereas the non-compensative multi-criteria decision-making ELECTRE III method was employed to point out the quality ranking of service alternatives on the basis of which the comparative service quality analysis was performed. In order to show the effectiveness of the proposed approach, an empirical study concerning service quality evaluation of the three international airports in Sicily (Italy) was conducted with detailed proposals fo…