Search results for "incivility"

Incivility in online news and Twitter: effects on attitudes toward scientific topics when reading in a second language

2021

Due to the participatory nature of Web 2.0, polite communication on social media and news sites can stand side by side with uncivil comments. Research on online incivility has been conducted with users reading in their mother tongues (L1), while the potential effects of incivility in a second language (L2) have been largely under- explored. This paper analyzes the effects of uncivil comments written in an L2 on attitudes around emerging technologies. Accordingly, study 1 replicates and extends a previous experiment on the effects of incivility to online news on risk perceptions of nanotechnology (Anderson et al., 2014), by adding an ‘L2 condition’ (uncivil comments written in an L2). Then, …

Are byline biases an issue of the past? The effect of author’s gender and emotion norm prescriptions on the evaluation of news articles on gender equ…

2021

When female journalists write about issues of gender equality, they often become the target of incivility and their work is devaluated. Research has investigated such devaluations based on journalists’ gender under the scope of byline biases, analysing if it matters to readers whether a news piece is authored by a male or female journalist. In this paper, we set out to study if gender byline biases occur when journalists write about gender equality. As gender attributions become particularly salient through the presentation of gendered emotion norms, we also inquire in how it matters for readers’ interest in reading such an article and the attributed credibility of the author when an artic…

Automatically Detecting Incivility in Online Discussions of News Media

2018

Detecting biased language in written discourse is a highly relevant area of research in political communication and other social sciences, given the large quantity of information exchanged in public online platforms. In this abstract, we discuss an approach based on the concept of "incivility"-assessing biased text on the Facebook pages of established news media. News outlets are forced to put increasing efforts into preventing heated debates from turning into disrespectful discussions on their social media platforms. By scaling the analysis from a few thousand manually coded samples to more than a million comments, we take a step towards supporting media outlets in (semi-)automatizing the …

Coping with Audience Hostility. How Journalists’ Experiences of Audience Hostility Influence Their Editorial Decisions

2019

In digitalized media societies, many journalists encounter audience hostility in publicly visible channels. Scholars theorized on the spiral process of the influence of audience feedback on journal...

Linking News Value Theory With Online Deliberation: How News Factors and Illustration Factors in News Articles Affect the Deliberative Quality of Use…

2018

Previous research suggests that distinct characteristics of news articles, such as their news factors, account for the different participation rates in comment sections as well as the degree of interactivity among the discussants. In this study, this assumption is tested in the Facebook environment and extended to the analysis of how news factors (i.e., event characteristics) and illustration factors (i.e., characteristics resulting from a specific journalistic editing) of news articles predict the inclusiveness of discussions, as well as the occurrence of civility, rationality, and deliberative interactivity in user comments. A content analysis of 619 news articles and 11,218 related user…

Not Funny? The Effects of Factual Versus Sarcastic Journalistic Responses to Uncivil User Comments

2016

Incivility in user comments on news websites has been discussed as a significant problem of online participation. Previous research suggests that news outlets should tackle this problem by interactively moderating uncivil postings and asking their authors to discuss more civilized. We argue that this kind of interactive comment moderation as well as different response styles to uncivil comments (i.e., factual vs. sarcastic) differently affect observers’ evaluations of the discussion atmosphere, the credibility of the news outlet, the quality of its stories, and ultimately observers’ willingness to participate in the discussions. Results from an online experiment show that factual responses…

2019

In this diary study with N = 348 employees, we examine whether the contagion effect of workplace incivility transfers beyond one work day that is whether the experience of workplace incivility is r...

The long arm of email incivility: Transmitted stress to the partner and partner work withdrawal

2018

Online Hate Does Not Stay Online – How Implicit and Explicit Attitudes Mediate the Effect of Civil Negativity and Hate in User Comments on Prosocial …

2020

Abstract Incivility and hateful language in user comments are met with growing concern among politicians, the general public, and scholars. There are fears that such comments may decrease social cohesion and ultimately result in less prosocial behavior among citizens. We investigate whether hate, or even civil negativity in user comments alone, inhibit actual prosocial behavior through recipients’ explicit and implicit attitudes. In an online experiment, 253 participants read user comments (neutral, civil-negative, hateful) about refugees and received five Euros which they could donate for a refugee aid organization or keep for themselves. The results show that participants confronted with …

Would you mind your language, please? : Consumer Incivility on Social Media Platforms

2022

Consumer incivility on social media platforms has recently gained the attention of academic researchers. However, few studies have presented the role that consumer incivility plays in forming social media perspectives (e.g. experiencing uncivil comments or rude replies on Facebook, Twitter and Instagram). Using the stimulus-organism-response theory, this study investigated the impacts of consumer incivility on social media brand representatives’ efforts to deal with it, social media brand community participation and social media brand trust. The study also investigated the influence of social media brand representatives’ efforts to deal with consumer incivility on social media brand communi…