Search results for "industrial relation"

Interactions between contingency, organizational IT factors, and ERP success

2009

PurposeThe purpose of this paper is to examine the impact of some organizational information technology (IT) factors (i.e. IT assets, employees' IT skills, IT resources, and satisfaction with legacy IT systems) and their interacting effects with two contingency factors (i.e. organization's size and structure) on enterprise resource planning (ERP) system success.Design/methodology/approachSurveys were conducted in two European countries. Respondents came from diverse, private, and industrial organizations. Relevant hypotheses were developed and tested using a structural equation modeling technique.FindingsThe analysis supported – partially or fully – six of the eight hypotheses formulated. F…

Determinants of user behaviour and recommendation in social networks

2014

Purpose – The purpose of this paper is to analyse the determinants of social network use behaviour using Theory of Planned Behaviour (TPB) and Uses and Gratifications Theory. Design/methodology/approach – A quantitative study was carried out with data gathered by personal interview using a structured questionnaire. Relationships proposed in the theoretical model were estimated through structural equation models. In total, 811 users of social networks over 14 and residents in Spain were part of the sample. Findings – Results indicate that use attitude and the subjective norm, both TPB variables, directly and significantly influence social network loyalty. Thus, network loyalty can be achiev…

A systematic literature review on employee relations with CSR: State of art and future research agenda

2021

The effect of the new intra-firm communication strategies and other workplace phenomena of the 1980s on trade union influence in Britain

1998

Leadership ethical dimension: a requirement in TQM implementation

2002

Deals with theoretical arguments that justify why the leadership of managers and its ethical dimension is a powerful enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception of leadership in which the ethical sphere is explicitly considered. The principles articulating TQM are then analysed, studying the role of leadership and its ethical dimension, in their implementation. Concludes with five propositions, stating that the explicit consideration of leadership’s ethical dimension is required in order to achieve a complete, deep and sustained deployment of TQM principles. Draws implications for managers and researchers.

The implementation of the TQM philosophy in Poland

2005

PurposeThe purpose of the paper is to present an overview of various total quality management (TQM) issues in Poland's business organizations and the public sector.Design/methodology/approachDescribes the role of the Polish Quality Award Committee in promoting the idea of TQM. Presents the results of survey research on the implementation of TQM in Polish companies. Presents a critical analysis of the results and formulates conclusions based on the author' experience gained while working in the Polish Quality Award Committee at the National Chamber of Economy.FindingsThe analysis of the literature on the subject and the results of empirical research allow the formulation of conclusions. It t…

Un printemps social français

2016

In France, the spring of 2016 was marked by a number of demonstrations against the reform of the labour laws. The employers and the unions refused to discuss this reform which had been drawn up without any consultation. It pursues questionable objectives, in particular wanting to make the principal level of industrial relations take place at the level of the firm. Once again, despite a high level of social discontent, collective action was limited. This collective failure to act is mainly due to the institutionalization of trade unions and their financing by employers and the State.

The heterogeneity of services and the differential effects on business and territorial innovation

2011

The innovative results of firms depend upon their specific characteristics and their ability to weave together their competences with the innovative resources in their environment. Different approaches have underlined the importance of location and the context of business innovation. In particular, the existence of knowledge intensive services (KIS) enables firms to create and commercialise new processes, products and services. However, KIS can present substantial differences in their capacity to contribute to innovation. This article examines the relationship between KIS and business innovation and establishes a KIS typology in order to pinpoint its effects on business innovation. The resu…

Framing issues in the public debate: the case of human rights

2013

PurposeThe purpose of this paper is to better understand how issues may be framed in public debate. The outcomes of this debate affect organizations. The study is based on the seven types of framing identified by Hallahan and scrutinizes which of these types is utilized, and how this is done, in the case of human rights issues.Design/methodology/approachFor this study a secondary analysis of academic papers on human rights issues was conducted. After a literature search, 40 papers originating from 23 different journals were further analyzed. Where the researchers described the framing of human rights issues, the type of framing was identified according to the typology and mode of utilizatio…

Customer segmentation based on commitment and ICT use

2009

PurposeThe purpose of this paper is to determine and characterize groups of retail customers, based on their perception of commitment to the retailer and the degree of use of its technological equipment.Design/methodology/approachA CHAID algorithm is performed and differences between the resulting segments are tested through the analysis of variance.FindingsFour segments are obtained that differ significantly in commitment to the retailer and level of use of the store's information and communication technology (ICT) facilities, as well as in other variables related to the retailer‐consumer relationship. In particular, customer segments differ in their use of retailers' payment facilities.Pr…