Search results for "jel:M50"
showing 3 items of 3 documents
Employee Satisfaction Measurement – Part of Internal Marketing
2012
Since 1980 service companies have realized that standards and technology are essential for the successful implementing of the adopted strategy, but not enough. Without employees with the proper attitude, knowledge and skills, strategy can not generate the desired results. Great service companies highlight that employees (front-line employees) are responsible for the implementation of the service strategy, their satisfaction and loyalty having a direct and strong influence on the satisfaction and loyalty of the customers. In this context, this paper aims to highlight the importance of employees in delivering reliable services, as well as how to measure employee satisfaction levels. Regarding…
MOTIVATION – A STIMULATING FACTOR FOR INCREASING HUMAN RESOURCE MANAGEMENT PERFORMANCE
2012
Motivation is the basis of behaviours and activities that people deliver inside the association in relation to the peculiarity of the challenges that follow a category or another of functional relations. Thus, in order to assure the performance of the modern associations there is the need to know and understand the elements that motivate or demotivate an employee and even more, to apply them. Individual and constructional performance is in direct relationship with the direct implementation of the management of human resources. Thus, only by knowing the motivational theories and by applying efficient managerial strategies in order to engage the employees in competitive achievement of the org…
Employee Types and Endogenous Organizational Design
2008
This discussion paper resulted in an article in the 'Journal of Economic Behavior & Organization' (2011). Volume 80, issue 3, pages 553-573. When managers are sufficiently guided by social preferences, incentive provision through an organizational mode based on informal implicit contracts may provide a cost-effective alternative to a more formal mode based on explicit contracts and monitoring. This paper reports the results from a laboratory experiment designed to test whether organizations make full effective use of the available preference types within their work force when drafting their organizational design. Our main finding is that they do not do so; although the importance of social …