Search results for "käytettävyys"

User experience of an e-commerce website : a case study

2022

User Experience (UX) is extremely important for e-commerce websites and their commercial success. The goal of an e-commerce website is to generate sales and increase customer satisfaction, which is why helping users reach their goals efficiently and effortlessly is an essential part of the online customer journey. A well-designed website improves UX and guides the user towards taking the desired actions, which facilitate a smooth online customer journey. This chapter examines how UX contributes to the online customer journey on an e-commerce website and how the pragmatic and hedonic qualities of the website can meet user needs. By applying the cognitive walkthrough method and a UX questionn…

Examining key drivers of consumer experience with (non-financial) digital services : An exploratory study

2020

Recent advancements in the field of mobile information systems have transformed the consumer lifestyle as well as have changed the digital service landscape globally. This exploratory study identifies and describe key marketing drivers of consumer experience with non-financial transactions available on mobile banking apps. Data were gathered using semi-structured in-depth interviews from 12 respondents in Finland during March and April 2019. The qualitative analysis of the interview transcripts revealed three emerging themes i.e. the mobile banking app experiences and sustained usage of mobile banking apps are largely affected by consumers’ level of knowledge (consumer awareness), usefulnes…

Corporate website as a customer relationship management tool : case Company X

2007

Tiedon käytettävyyden arvioiminen liiketoiminnassa

1999

Ostoprosessit ja vaihtoehtoiset käyttöliittymät laajan tuotevalikoiman ja -lajitelman esittämiseen elektronisessa päivittäistavarakaupassa

2000

Usability in ERP (Single and Multiple Document Interface) Application Environments

2014

The usability of complex information systems, like enterprise resource planning (ERP), is the next frontier, as the trend becomes more and more adopted in the industrial working environment. In complex information systems, the traditional usability criteria of learnability, effectiveness and efficiency have never lost their importance, even though the focus of research appears to have shifted for the consumer product. This study based on 110 responses attempt to highlight the usability issues in ERP single document interface (SDI) and multiple document interface (MDI) application environments. It also investigates the effect of negative user experience, such as ‘confusion’, on learnability,…

Finding Usability Problems in ERP Application Help and End-user Training Material

2017

Over the last decade, many organisations have implemented the standardised information system called Enterprise Resource Planning (ERP). ERP systems offer great promise for business process improvement, system integration, cost reduction and logistics efficiencies. While millions of dollars have been spent on the implementation of ERP systems, the potential users are still not able to use it. Usability problems are the big barrier preventing end-users from achieving required productivity. This research, based on 80 respondents, tried to find out the usability problems in ERP application Help and end-user training material. The results indicate that 56% of end-users did not consider the ERP …

Arkistojen käyttö aineiston arvonmäärityksen perusteena : Elinkeinoelämän keskusarkiston aineistotiedustelut moniäänisen arkistoasiakkuuden kuvana ja…

2014

Tutkielmassa tarkastellaan arkistoaineistojen tutkimuskäytön suhdetta arkistoaineiston arvonmääritykseen. Kuinka arkistot määrittävät säilytettävän aineiston arvon ja kuinka käyttäjien tarpeet heijastuvat arkistoaineiston arvonmääritykseen? Arvonmääritystä tarkastellaan ennen kaikkea arkistoja hyödyntävän historiantutkimuksen näkökulmasta. Tutkielma jakaantuu temaattisesti kahteen toisiinsa limittyvään kokonaisuuteen. Ensimmäisessä osassa pureudutaan arvonmääritystä jäsentäviin normeihin ja käytäntöihin, toisessa osassa avataan arkistoaineiston käyttöä Elinkeinoelämän keskusarkistossa. Tutkielman perushypoteesi on, että arkiston käyttö vaikuttaa aineiston arvonmääritykseen ja vastaavasti ai…

Tangible information technology for a better ageing society : proceedings of the Confidence 2010 International Conference: Open doors to ICT for agei…

2010

Usability and acceptability of a fall monitoring system

2017

Falls and injurious falls affect one third of the older people. Those experiencing a fall might be unable to call for help remaining unattended for a long time. Pain, hypothermia and dehydration are common consequences. Additionally, ensuing fear of falling may reduce physical activity leading to functional decline and possibly institutionalization. Monitoring fall events the CONFIDENCE system could summon emergency assistance automatically thus reducing the negative consequences of falls. This thesis is part of the European FP7 project “Ubiquitous care system to support independent living” (CONFIDENCE) which developed a fall monitoring system based on three-dimensional (3D) localization of…