Search results for "knowledge management"
showing 10 items of 1359 documents
Assessing the role of collaboration in the process of museum innovation
2019
The relationship between collaboration and innovation in cultural organisations is an emerging topic that has drawn particular attention from scholars and practitioners. The main aim of this study is to assess the role of collaboration in the process of innovation in museum organisations. To achieve this aim, first, we develop a four-domain analytical framework by matching innovation types to cultural production processes to reflect the peculiarities of museum innovation. By applying this framework to the multiple case studies from four Spanish museums, we identify three main motivations (supplementing manpower, compensating for the scarcity of knowledge, improving demand-driven innovation)…
Information and Communication Technology for Development (ICT4D)
2019
Research and practice in the field of Information and Communication Technology (ICT) for Development (ICT4D) is a continuous quest to understand how ICT leads to Development. Research and practice ...
Sistema Distritual de Innovación
2012
Artículo distribuido bajo una licencia de uso y distribución “Creative Commons Reconocimiento-No Comercial 3.0 España”.
Towards an integrated approach to emergency management: interdisciplinary challenges for research and practice
2015
This article presents an interdisciplinary vision for large-scale integrated emergency management that has been inspired by the transition from platform centric to integrated operations in the oil and gas fields, which uses remote emergency control centres collaborating virtually with local responders. The article discusses some of the most salient research challenges for integrated emergency management, including the role of mobile technology, human-centred sensing, citizen participation and social media, and the socio-cultural determinants of disaster management. The purpose of this article is to frame an integrated emergency management approach that adopts a multi-disciplinary approach, …
Developing a new approach to managing and mediating conflicts
2017
Generally speaking, words can be elusive and they need to be carefully selected when conveying messages, ideas and proposals between parties. This is all the more evident in mediation process as language has to be neutral and mediators should avoid expressions directing parties. In this regard, recent theoretical developments in postmodern social theory and the social constructionist movement in the social sciences and humanities have provided the field of alternative dispute resolution with a new approach to managing and mediating conflicts. These developments are organized around the ‘narrative approach’ which helps us to see how the language we use to describe and understand our conflict…
The development and validation of the Business Cultural Intelligence Quotient
2016
Purpose– The purpose of this paper is to present a new instrument for measuring cultural intelligence in the business context (BCIQ).Design/methodology/approach– The paper describes the process of the conceptualization of the model and the development of the instrument, the sample, as well as the validation of the instrument. Directions on the use of the instrument and future research are discussed.Findings– The instrument shows good psychometric properties and good predictive power and outperforms other publicly available CQ measures on a number of dimensions.Originality/value– The unique features and advantages of the present instrument are as follows: first, a refined factor structure co…
A Cross-Cultural Perspective on the Privacy Calculus
2017
The “privacy calculus” approach to studying online privacy implies that willingness to engage in disclosures on social network sites (SNSs) depends on evaluation of the resulting risks and benefits. In this article, we propose that cultural factors influence the perception of privacy risks and social gratifications. Based on survey data collected from participants from five countries (Germany [ n = 740], the Netherlands [ n = 89], the United Kingdom [ n = 67], the United States [ n = 489], and China [ n = 165]), we successfully replicated the privacy calculus. Furthermore, we found that culture plays an important role: As expected, people from cultures ranking high in individualism found i…
Conceptualizing engagement in the mobile context
2016
This conceptual study answers how engagement is defined and conceptualized in the mobile service/technology context. A systematic literature review was conducted in the fields of business and human-computer interactions to achieve this objective. The 22 studies included in the final analysis are classified into two categories that distinguish the main perspectives of mobile engagement. This study demonstrates that prior research has either conceptualized mobile engagement as a behavioral activity (i.e., using or interacting with mobile service/technology) or has perceived it holistically as customer engagement that occurs in a mobile environment. Based on the analysis, it is proposed that c…
EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVAT…
2018
Managing customer knowledge is a key of source for SMEs. The principal aim of this paper is to provide empirical evidence on the direct effects of two specific strategic resources: customer orientation and customer knowledge management (CKM), on innovation capacity and marketing results in SMEs. The study also examines the role of innovation orientation as a mediator between customer orientation and CKM. For this purpose, a structural model was proposed and tested through an empirical investigation with variance-based structural equation modeling (PLS) using a sample made up of 210 Spanish SMEs. The findings highlight the relevance of CKM and customer orientation as important strategic res…
Digital Servitization: Strategies for Handling Customization and Customer Interaction
2021
This conceptual chapter utilizes extant servitization and digitalization theorization and discusses the impact of digital servitization on customization/standardization and customer interaction. The study argues that the transformation toward digital servitization is complex and goes far beyond the technological dimension. The study contributes to the digital servitization literature by demonstrating that industrial services shift from customized and co-created to mainly standardized-provided and informating when they are digitalized. These insights can assist managers of servitized manufacturing firms who wish to utilize digital technologies in their service provision.