Search results for "library services"
showing 3 items of 13 documents
From the smallest to the largest - the University Library Services that provide the research process for different user groups
2014
Presentation from the workshop "Informational services for research process" (14.-16.04.2014., Riga).
Public Libraries – Facilitators of Information Society and e- Inclusion in Latvia
2014
Abstract The economic growth and national competitiveness is closely correlated with the development of information society. In the last few years the role of public libraries has significantly increased and libraries have greatly contributed to the improvement of information society in Latvia. The usage of library services had never been as high as they were in 2011 – 42% of the population were active library users and 90% of them used the Internet. Nowadays, the public library network in Latvia provides a powerful network of information, knowledge and community centres and they are highly demanded by society.
The drivers of customer satisfaction for academic library services: managerial hints from an empirical study on two Italian university libraries usin…
2015
The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two Italian Universities (the Faculty of Economics of University of Palermo and the Central Library of the University of Salerno) to find relations and congruencies and to evaluate the perceived relevance of the tangible and intangible aspects of these services. In the preliminary phase of the research, we conducted both focus groups and individual interviews involving students or researchers who regularly use…