Search results for "ombudsman"
showing 5 items of 5 documents
Институт Омбудсмена в зарубежных странах в контексте применения опыта для Украины
2014
Dealing with viewers’ complaints: Role, visibility and transparency of PSB Ombudsmen in ten European countries
2017
The article shows the results of a comparative analysis of the complaints management mechanisms offered by ten European Public Service Broadcasting (PSB) systems on their corporate websites. Using a qualitative methodology, it maps the procedures and evaluates the visibility, transparency and dissemination of results. The findings show, firstly, great diversity in terms of responsible election and management, despite the converging media governance. Also noteworthy is the margin of substantial improvement in the transparency and dissemination possibilities, specially relating to the interaction offered by the digital environment. Among the ten public corporations analysed, the BBC is the be…
Conflictos bancarios: su tutela extrajurisdiccional
2015
El funcionamiento de la banca no es infalible, más bien al contrario, presenta importantes fallos y deficiencias cuyas negativas consecuencias agravan la ya difícil situación de los consumidores –en especial, de los deudores hipotecarios– tras el estallido de la crisis económica. En efecto, las entidades de crédito ostentan todo el poder y abusan de esta situación para obtener mayores beneficios, quedando el cliente relegado a una posición de adherente y mero observador. Contra esta desigualdad de fuerzas existente en las relaciones jurídicas entre las entidades de crédito y sus clientes, así como contra la asimetría informativa –o, mejor dicho, absoluta desinformación–, los clientes bancar…
Anàlisi sobre la figura/institució del Comissionat del menor: Pare d'Òrfens contemplada a la Llei 12/2008 de Protecció a la infància i l'adolescència…
2012
The concept / institution of the Commissioner for Children ' 'Pare d'Òrfens' appears for the first time in Valencia with Law 12/2008 on Protection of Children and Adolescents. The purpose of this article is to inform readers of the existence of this concept / institution, analysing the regulatory development that has taken place and comparing its performance with other similar concepts/institutions existing in other Spanish regions, in order to critically assess the work done in recent years. To close the paper, we give a number of conclusions drawn after completing the research on this concept / institution, including several general recommendations in the form of constructive criticism.
Article 43 of the Charter of Fundamental Rights of the European Union on The European Ombudsman
2022
In this publication, I discuss article 43 of the Charter of Fundamental Rights of the European Union on The European Ombudsman.