Search results for "palvelutaso"

Role-specific critical success factors in incident management : case energy management system company

2010

The main goal of the thesis is to find out the Critical Success Factors (CSF) for the roles involved in the Incident Management Process (IMP). As Incident Management is often among the first IT service management processes that organizations implement, more understanding on the process is needed. The thesis approaches the subject based on the roles involved in the process. To define the subject matter, the emerging branch of services science is presented based on literature along with the concepts of IT service management and Service Level Agreements (SLA). The presentation of IMP is based on the IT service management frameworks of ITIL and CobiT. Even though the frameworks have increased i…

Tietohallinnon palveluiden ulkoistamisen hallinta ja arviointi

2005

When Customer base is not loyalty! : Differences in the Consumers' Appraisal of Performance of Mobile Telecommunications Service Providers in Port Ha…

2017

Reports from both local and international telecommunications agencies attest that Nigerian telecommunications industry is the fastest growing in Africa and one of the fastest growing in the world. Currently, the sector boasts of about 157 million active subscribers being serviced by four dominant operators. However, there have been strident calls by consumers to the regulatory agencies to apply sanctions to the operators as a result of persistent poor quality of service. As a matter of fact, all the service providers do not deliver uniform level of service. This study is therefore aimed at examining the differences in the consumers’ appraisal of the quality of service and offerings of the s…

Pilvipalveluiden palvelutasosopimusten riskit asiakkaan näkökulmasta

2014

Ahveninen, Tomi Pilvipalveluiden palvelutasosopimusten riskit asiakkaan näkökulmasta Jyväskylä: Jyväskylän yliopisto, 2014, 29 s. Tietojärjestelmätiede, kandidaatin tutkielma Ohjaaja: Laatikainen, Gabriella Pilvilaskentaan perustuvien palveluiden suosio on kasvanut kiihtyvällä nopeudella viime vuosina. Niin yritykset kuin yksityiset käyttäjätkin ovat alkaneet hyödyntämään pilvipalveluita. Eri alojen yritykset siirtävät ydintoimintojaankin pilvipalveluiden tarjoajille. Pilvipalveluiden kasvava hyödyntäminen on luonut myös tarpeita palveluntarjoajien antamille takeille. Kun yritys ulkoistaa joitain tai jopa suurimman osan IT – toiminnoistaan palveluntarjoajalle, tarvitaan takeita, jotka varmi…