Search results for "post-adoption"
showing 6 items of 6 documents
The Actual Adoption and Use of Mobile Apps : The Case of a Higher Education Context
2020
Mobile applications have gained wide acceptance in several sectors, including eCommerce and education. In higher education, mobile apps are being used not only for mobile learning but also for creating smart campus environments in which physical campuses are augmented with digital services. Mobile apps for smart campus initiatives usually have several features that students and educators are expected to adopt and use. However, although prior studies have investigated the adoption of mobile apps, most of such studies are on the user's intention to use or continue using mobile apps, leaving gaps in our understanding of how actual use occurs. Drawing on a case study of a mobile app for a smart…
Continuous mobile banking usage and relationship commitment – A multi-country assessment
2015
Although conducting banking transactions via mobile phones, smart phones and tablets has become popular in many countries, major gaps exist in our understanding of those who use this technology, particularly how experienced users perceive mobile banking. Drawing from the literature on mobile banking adoption, continuous usage behavior and post-adoption of technology behavior, the authors shed light on the nature of experienced mobile banking users’ relationship commitment (RC) with their bank and personal finances. The study reveals changes in commitment and shows that mobile banking offers substantial added value to users. Overall, this research will help managers better understand the imp…
Factors that influence information technology use during post-implementation : A literature review
2019
Organizations invest in Information Technology (IT) expecting to derive organizational performance benefits from their investments. However, most of the investments do not result in expected benefits because either the implementation fails, or the IT implemented gets misused, underutilized or abandoned during post-implementation. Research suggests that for an organization to derive benefits from its IT investments, users in the organization should actively use the IT for an extended period. Consequently, researchers have investigated factors that can influence IT-use during post-implementation; howbeit, the factors are dispersed across individual publications. Drawing on a review of 68 empi…
Is it a tool or a toy? How user's conception of a system’s purpose affect their experience and use
2019
The boundary between hedonic and utilitarian information systems has become increasingly blurred during recent years due to the rise of developments such as gamification. Therefore, users may perceive the purpose of the same system differently, ranging from pure utility to pure play. However, in literature that addresses why people adopt and use information systems, the relationship between the users conception of the purpose of the system, and their experience and use of it has not yet been investigated. Therefore, in this study we investigate the interaction effects between users’ utility-fun conceptions of the system and the perceived enjoyment and usefulness from its use, on their post-…
Examining consumers' intention, behavior, and beliefs in mobile banking adoption and continuous usage
2016
Changing consumer behavior continues to have a profound impact on digital banking adoption and prolonged usage in developed and emerging markets. Several factors influence the consumer decision journey when choosing any specific digital channel or combination of channels. Among a variety of digital banking channels, this dissertation research seeks to contribute to the mobile banking (m-banking) literature by examining consumer behavior in m-banking services as well as technology (application) adoption and continuous usage, especially after considering the fact that financial service institutions have entered a time when offering mobile-based services is no longer a novelty but a necessity.…
Toward a stage theory of adaptive social media use : explaining change in facebook use
2018
Existing research on information technology (IT) use has shown that post- adoptive technology use is not a stable but a dynamic phenomenon in which users apply various adaptation behaviors. Users reshape the technology (IT adaptation), adjust their work routines (task adaptation), and change their own behavior (user adaptation) according to the changes induced by IT. Today, people use increasingly social media and other IT for personal purposes. Facebook (FB) is a good example of personal IT that people voluntarily use for years and has become an integral part of people’s everyday lives. Despite extensive research on IT use and IT/user adaptation, we know little about the dynamics of post-a…