Search results for "public organization"
showing 2 items of 12 documents
SUSTAINABLE PERFORMANCE OF PUBLIC ORGANIZATIONS: SHAPING A COHERENT SYSTEM FOR IMPLEMENTING AND MEASURING THE CONCEPT
2014
The paper addresses a topical issue at the international level due to the present pressure exerted by an increased public debt on most national budgets, but especially in Romania where there is also a large gap between the scientific literature regarding the concept of public organizations’ performance and international literature. The gap is not only in the literature, but also in practices. Performance measurement may generate benefits for public organization and for society as a whole; it may help to improve public management, only if an internal system geared towards achieving sustainable performance was implemented. Otherwise, if public policymakers will continue targeting only the mea…
QUALITY MANAGEMENT IN PUBLIC INSTITUTIONS FROM THE ORGANIZATIONAL COMMUNICATION PERSPECTIVE
2015
The products and services' quality in the public sector is now one of the most important objectives setbyalmost all public and administrative authorities in developed countries. Total quality management, as the main direction in modernizing and optimize the public field, relies on the involvement of all categories of staff, from managers to executive staff, in order to fulfill the organizational objectives. However, for quality management the main objective is to fulfill the customers' needs at a higher level, to identify the citizen's needs and values and even anticipating and exceeding their expectations. All these quality goals cannot be achieved without conferringthe due importance of t…