Search results for "public relations"
showing 10 items of 1414 documents
(Im)politeness in Service Encounters
2017
This chapter examines sociopragmatic research on commercial service encounters. It offers a precis of the studies that have utilised service encounters as a vehicle to examine (Im)politeness manifestations. It addresses the methodological advantages of the service encounter as a relatively formalised interactional site in which sociability and efficiency are managed, hence as a locus for the emergence of (Im)politeness orientations. The chapter traces the evolution of (Im)politeness research and discusses the complexities of capturing (Im)politeness practices in transformation: from face-to-face and telephone-mediated encounters to newer communicative arenas resulting from technological adv…
The COVID-19 vaccines rush: participatory community engagement matters more than ever
2021
Engaging with local communities: Five key lessons that businesses can learn from universities
2020
As businesses are coming to terms with the challenges derived from the Covid-19 crisis, they are realizing the need to do more for and with their local communities than being co-located or having business relationships. Business leaders are learning that engaging with local communities can be helpful in steering their business through crises and helping to prepare for the future. The central idea of this article is that businesses can learn from universities about engaging with local communities. It outlines five key lessons, illustrating them with examples and relating them to key concepts and perspectives from the literature. The emphasis in these lessons is on their potential to make bu…
Building a statistical surveillance dashboard for COVID-19 infection worldwide
2020
When a pandemic like the current novel coronavirus (COVID-19) breaks out, it is important that authorities, healthcare organizations and official decision makers, have in place an effective monitoring system to promptly analyze data, create new insights into problematic areas and generate actionable knowledge for fact-based decision making. The aim of this article is to describe an initial work focused on building a comprehensive statistical surveillance dashboard for the epidemic of COVID-19, which can be exploited also for future needs. We propose novel ways of exploring, analyzing and presenting data, using metrics that have not been used previously. We also show the steps necessary to b…
COVID-19 and Soccer Teams on Instagram: The Case of Corporate Social Responsibility
2020
COVID-19 has given greater importance to the role of social media in sport, making it an essential way for fans to stay “in touch” with their teams. At the same time, the pandemic triggered additional actions from sport entities with the view to prove their commitment to society in an unprecedented moment of crisis. Professional team sport organizations have indeed initiated corporate social responsibility actions to collaborate in the fight against COVID-19. To explore these actions, the authors analyzed 3,906 posts on the official Instagram profiles of professional team sport organizations of La Liga (soccer, Spain), from March 11 to May 11, 2020, classifying them as philanthropic, sponso…
Ethically Researching Local Impacts of Environmental Change without Travel
2021
Responses to the COVID-19 pandemic, which began in 2020, included local and international travel restrictions alongside limits on face-to-face gatherings. These measures impinged on participatory research examining local impacts of environmental change. In response, many researchers adopted techniques that could be implemented without travel. This article explores some of the consequent research ethics issues.
Digitalization in Sports to Connect Child’s Sport Clubs, Parents and Kids: Simple Solution for Tackling Social and Psychological Issues
2021
Today, the topic of child’s sporting has become a crucial, not only because, in the 21st century, computer games and social networks are the most common way of spending a child leisure time (shift from sports to eSports took place), but also because in 2020, Covid-19 and the associated restrictions give parents even more stress on visits to sports clubs. In addition, sports may lead to unpleasant situations when a child is not successful enough in the particular discipline and is publicly criticized, thereby undermining his willingness to sport. We suppose that the trends of digitalization and some aspects of Industry 4.0, would be able to solve these issues at least partly, without requiri…
Transformative change in social service delivery and social work practice in Latvia during the COVID-19 pandemic
2021
COVID-19 epidemiological security measures – social service delivery disruption and restrictions on direct social contacts – stressed the need for transformations in social work practice. These res...
Cities as Enablers of Innovation
2018
The relationship between cities and innovation in present times can be regarded from a distinctive perspective. As it is vital to rethink our development patterns, in order to contrast global warming and its ominous threats, cities are themselves concrete materials for innovation. Therefore, cities challenge the very same concept of innovation by adding the long-term perspective to its social assessment framework. Cities are therefore seen both as hotbeds of creativity and innovative culture and places where different actors (policy makers, civil servants, NGOs, citizens, start-uppers, entrepreneurs, etc.) receive continuous stimuli to engage in innovations that fulfil specific needs (be th…
La participación escolar de las familias a través de plataformas digitales
2018
La educación democrática y participativa se viene reivindicando desde hace varias décadas. En el contexto español las primeras leyes constitucionales establecieron como derecho la voz y el voto de los agentes de la comunidad escolar. La aplicación de las tecnologías digitales, plataformas y redes sociales, en la gestión de las instituciones ha contribuido a redefinir el concepto de participación que nos ocupa. Dicho concepto se enraíza en las prácticas culturales de las familias y, es por ello que nos hemos detenido inicialmente en la percepción que del modelo emergente de participación evidencian una muestra de madres y padres de alumnos en el ámbito territorial de la Comunitat Valenciana…