Search results for "quality management"
showing 10 items of 162 documents
Mixed e-assessment: An application of the studentgenerated question technique
2010
This paper presents the experiment of a mixed summative-formative evaluation in an asynchronous distance higher education context. In the experiment, performed in the distance course of Total Quality Management, Industrial Engineering, University of Guadalajara (Mexico), students are guided to formultate questions on specific topics. Studentgenerated questions are evaluated through an ad-hoc quantitative tool, specifically designed for the purpose: the four-criterion Observation Matrix. The experiment shows: (1) that it is possible to improve the Higher Education evaluation process and formalise students' skill in a more thoroughly way than with traditional evaluation; (2) how the student-e…
Measuring Service Quality in Tourism Industry
2016
AbstractThe expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfac…
Quality management in patients associations. Diagnosis in the Spanish Federation of Cystic Fibrosis
2020
La Federación Española de Fibrosis Quística tiene como misión agrupar a las Asociaciones de Fibrosis Quística para mejorar la calidad de vida de las personas con Fibrosis Quística y sus familias. El despliegue de este movimiento en los últimos 20 años no ha sido igual en todas las asociaciones que lo componen. Este artículo, expone el diagnóstico de la cuestión. Con una metodología cuantitativa y cualitativa, se ha triangulando la información procedente de: análisis documental, entrevistas semiestructuradas y encuestas. Los resultados obtenidos plantean la gestión con calidad como elemento favorecedor del fortalecimiento asociativo y la figura del profesional de trabajo social como impulsor…
Psychological tools used for monitoring training responses of athletes
2017
Monitoring athletes’ responses to training and other life stressors is crucial for implementing favourable training routines and achieving optimal performances. The purpose of this review is to provide an overview and evaluation of current psychological tools used in training contexts among athletes. The instruments discussed include the Profile of Mood States (POMS), the Emotional Recovery Questionnaire (EmRecQ), the Total Quality Recovery (TQR) scale, the Daily Analyses of Life Demands for Athletes (DALDA), the Recovery-Stress Questionnaire for Athletes (RESTQ-Sport), the Acute Recovery and Stress Scale (ARSS), the Short Recovery and Stress Scale (SRSS), and the Multi-Component Training D…
Uncertainty assessment of an integrated urban drainage model
2009
Over the last few years, the use of mathematical models has gained importance in urban drainage system management; indeed, such models enable the combined analysis of different components that constitute a drainage system; the sewer system, wastewater treatment plant and the receiving water body. The effectiveness of an integrated approach has been widely demonstrated in the past and is presented in the EU Water Framework Directive, which also introduces a new point of view regarding the water quality management of the whole system, requiring a global analysis at the river basin scale for pollutant sources. However, integrated urban drainage models introduce several uncertain factors that a…
The integration of quality and safety concerns in the wine industry: the role of third-party voluntary certifications
2016
Abstract Over the past few years, public attention has focused on the quality and safety control, traceability, and environmental issues surrounding food products. Several mandatory public standards and private voluntary schemes worldwide have been developed to address these concerns. Using survey data, this paper analyses the key factors affecting the adoption of voluntary quality standards in the wine industry and the existence of a relationship between the adoption of voluntary quality standards and economic performance, measured in terms of labour productivity and marketing behaviour. The survey involved 89 cellars, of which 68 were non-certified and 21 had one or more food quality cert…
Uncertainty Assessment of a Water-Quality Model for Ephemeral Rivers Using GLUE Analysis
2011
Every model is, by definition, a simplification of the system under investigation. Although it would be desirable to reduce the gap between the simulated and the observed behaviors of the system to zero, this reduction is generally impossible owing to the unavoidable uncertainties inherent in any modeling procedure. Uncertainty analyses can provide useful insights into the best model approach to be used for obtaining results with a high level of significance and reliability. The evaluation of parameter uncertainties is necessary for calibration and for estimating the impact of these uncertainties on model performance. In this context, the uncertainty of a river water-quality model developed…
Assessment of data availability influence on integrated urban drainage modelling uncertainty
2009
In urban water quality management, several models are connected and integrated for analysing the fate of pollutants from the sources in the urban catchment to the final recipient; classical problems connected with the selection and calibration of parameters are amplified by the complexity of the modelling approach increasing their uncertainty. The present paper aims at studying the influence of reductions in available data on the modelling response uncertainty with respect to the different integrated modelling outputs (both considering quantity and quality variables). At this scope, a parsimonious integrated home-made model has been used allowing for analysing the combinative effect of data…
Quality for Global Knowledge-Intensive Organizations: A Step-by-Step Guide
2009
Learning and education as well as knowledge-intensive work processes have become more and more internationalized. Knowledge workers are distributed around the world, study programs are exported across borders, and learners work in globally distributed groups. However, the quality of their work differs in many cases. In this paper, an approach to manage quality within the process of internationalization for globally distributed knowledge-intensive organizations (such as universities) is presented. A particular focus is the field of e-Learning. The key quality factors for internationalization of global learning are defined and examples for quality criteria resulting from these factors are int…
Ambidexterity and total quality management: towards a research agenda
2011
PurposeThe purpose of the paper is to expand on the existing theory of ambidexterity by analysing its implications for organisations that employ total quality management.Design/methodology/approachThe analysis of relevant theoretical and empirical studies on ambidexterity and total quality management enables us to reflect on the common elements, facilitating factors and synergy that exists between both fields.FindingsThanks to the synergy between its principles and practices, total quality management can act as a platform in creating an ambidextrous context, in addition to generating ambidextrous management capabilities and ambidextrous organisational skills. However, no relationship has be…