Search results for "servi"
showing 10 items of 4470 documents
Characteristics of Intrapreneurs in Scale-Intensive Service Firms
2014
This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two research questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were conducted with employees in five large scale-intensive service firms. The findings suggest that the involvement of internal professionals is an asset when new scale-intensive services are developed, and that internal professionals act as intrapreneurs when they are involved in the developm…
Comparative effectiveness of helicopter emergency medical services compared to ground emergency medical services
2013
Physician-staffed helicopter emergency medical services (HEMS) are a well-established component of prehospital trauma care in Germany. Reduced rescue times and increased catchment area represent presumable specific advantages of HEMS. In contrast, the availability of HEMS is connected to a high financial burden and depends on the weather, day time and controlled visual flight rules. To date, clear evidence regarding the beneficial effects of HEMS in terms of improved clinical outcome has remained elusive.Traumatized patients (Injury Severity Score; ISS≥9) primarily treated by HEMS or ground emergency medical services (GEMS) between 2007 and 2009 were analyzed using the TraumaRegister DGU® o…
Motivos por los que los emigrantes españoles se inscriben en el registro consular
2018
La inscripción en el registro consular no es obligatoria para los emigrantes españoles. Conlleva, no obstante, una serie de ventajas que propician, antes o después, su realización. En este artículo se identifican y analizan los principales motivos que animan a ello a los emigrantes españoles. Se toman como base fundamental los datos e informaciones obtenidos a través de una encuesta cuantitativa y entrevistas semiestructuradas realizadas a más de cuatro mil españoles residentes en el extranjero. Se concluye que los principales motivos para llevar a cabo esta inscripción son los relacionados con el ejercicio de derechos y deberes ciudadanos (especialmente el de sufragio en elecciones español…
L'insegnante efficace. Training per lo sviluppo delle competenze socio-emozionali dei docenti di scuola primaria
Inserimento sociale
2022
CONDIZIONI DI INSULARITA' ED ONERI DI SERVIZIO PUBBLICO AEREO
2020
Sul tema degli accordi in forma semplificata, la dottrina e la giurisprudenza hanno sempre dedicato ampio spazio, soprattutto la dottrina italiana impegnata a dirimere la problematica della compatibilità di tali strumenti con l'impianto costituzionale di cui agli articoli 80 e 87. L'aspetto più interessante, tuttavia, che viene approfondito in questo breve contributo è la possibilità o meno per L'Esecutivo di potere sanare ex post un accordo concluso in forma semplificata nelle materie in cui la Costituzione tassativamente prevede una preventiva legge di autorizzazione da parte del Parlamento: nella prassi italiana, ciò è accaduto più volte e vistosamente basta ricordare il Memorandum di in…
Politiche, servizi e migranti: questioni aperte sull’integrazione
2017
L’integrazione rappresenta una questione centrale della politica migratoria, in particolare rispetto al riconoscimento di diritti agli stranieri presenti in un territorio, riconoscimento che di fatto, oltre che di diritto, traccia le traiettorie dei migranti e le modalità di inserimento nelle società di accoglienza. Le scelte di politica sociale in questi ultimi anni sembrano andare in una direzione opposta a quella di un welfare universale, nel quale contemperare in modo equo le esigenze di tutte le persone, cittadine o migranti. La scarsità delle risorse disponibili e l’introduzione dei conseguenti meccanismi di preferenza limitano sempre più i possibili beneficiari (attraverso l’inasprim…
Intellectual capital in the italian Public Service sector: analysis on management and governance
2011
Today measurement of companies economic, financial and social performance must take into account the role played by intangible assets. It is widely accepted in the literature that the latter, in the sense of resources without physical substance, are key factors in ensuring competitiveness. For this reason, more and more companies are anxious to develop effective and efficient tools to define, manage, monitor, evaluate and communicate the importance of their intangible assets. The definition and classification of intangible assets is still an open question (Zambon 2004; Marr and Neely 2004). We sometimes speak of intangible assets, and at other times intellectual capital. Recognition of the …
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
2012
Ulkomaalaistaustaisten asukkaiden ja turistien määrä Suomessa on kasvanut huomattavasti viime vuosien aikana. Yritysten resurssien ohjaaminen tämän alati kasvavan ja ostovoimaisen asiakaskunnan tarpeiden huomioimiseen voisi edistää asiakaspalvelualan yritysten liiketoimintaa. Tällä hetkellä on kuitenkin epäselvää miten hyvin ulkomaalaisten asiakkaiden erityistarpeet on huomioitu suomalaisessa asiakaspalvelussa. Tutkimuksen tavoitteena oli tutkia asiakastyytyväisyyttä kulttuurienvälisissä asiakaspalvelutilanteissa Suomessa. Kvalitatiivinen tutkimus suoritettiin puoli-strukturoitujen teemahaastatteluiden avulla ja haastateltaviksi valittiin joukko ulkomaalaisia vaihto- ja tutkinto-opiskelijoi…
A Location Based Service for the production of interactive photographs
2010
Currently, photographs are an indispensable means for documenting and surveying objects and places, however, they have an inherent limitation due to a lack of identification data. Digital applications on a photograph could resolve this limitation. This paper, therefore, details the results of a research based on an innovative photographic system, with the purpose of identifying objects in digital photos. To carry out this procedure, this is achieved by partly utilizing a Location Based Service. The final product, obtained from the user in real time with a simple shot of the photo, constitutes a small information system, which enables the analysis of the images of places and objects in an in…