Search results for "servi"
showing 10 items of 4470 documents
Alignment of contact center workforce management implementation with research and ITIL version 3
2010
The purpose of this research is to theoretically validate three contact center workforce management processes models against both the previous research and the ITIL framework version 3. The three models are about processes themselves, processes implementation, and processes and tools implementation together. The research has been conducted in a constructive way. First, the three models that have been used in real-life are described, the relevant ITIL and workforce management research are summarized, and the ITIL framework service lifecycle is explained on the level it is needed. Then, the models are first compared against the ITIL framework and then against the summarized research. The most…
Zasada proporcjonalności jako obiektywne uzasadnienia ograniczeń w swobodnym przepływie osób w Unii Europejskiej
2016
A generalized methodology for distribution systems faults identification, location and characterization
2005
Service continuity is of basic importance in the definition of the quality of the electrical energy, for this reason, the research in the field of faults diagnostic for distribution systems is spreading ever more. In this paper, a new methodology for diagnostic management of automated distribution systems is presented. The technique is based on the solution of a circuital model of the electrical system resulting from the composition of distributed parameters quadripoles. The solution gives as a result the identification of the type of fault, of its characteristic parameters and location. The paper shows an application to line to line grounded and ungrounded faults in which also its precisio…
Lifestyle and Empowerment Techniques in Survivorship of Gynaecologic Oncology (LETSGO study): A study protocol for a multicentre longitudinal interve…
2021
IntroductionThe number of gynaecological cancer survivors is increasing and there is a need for a more sustainable model of follow-up care. Today’s follow-up model is time-consuming and patients have reported unmet needs regarding information about their cancer and strategies for managing the consequences of treatment. The main aim of this study is to assess health-related empowerment—in terms of patient education, psychosocial support, and promotion of physical activity—in a new follow-up model by comparing it to standard follow-up in a quasi-randomised study involving intervention hospitals and control hospitals.Methods and analysisAt the intervention hospitals, patients will be stratifie…
L'abbé Grégoire, son legs : six concours pour la liberté et l'égalité
2000
Gregoire's last will and testament called for the organization of six awards to be granted on the basis of written competitions on subjects that included reflections upon despotism, slavery, liberties, and equality, the themes of the struggles that had engaged Gregoire. Although the quality of the essays that resulted were not up to the level that the abbot had no doubt hoped for, the competition relative to the means of fighting the prejudice of color was the occasion to open a large debate and to launch the French abolitionist movement.
Indagine epidemiologica sull’emergenza urgenza psichiatrica presso il Policlinico Universitario “P. Giaccone “ di Palermo nella progettualità di stru…
2010
Chronic pain affects the whole person--a phenomenological study.
2014
The aim of this qualitative study was to explore participants' perspectives on the effects of chronic pain on the psychophysical unity.Thirty-four chronic pain outpatients were interviewed, and the transcribed interviews were analysed with Giorgi's four-phase phenomenological method. The mean age of the participants was 48 years, and 19 of them were women. For 21 of the participants, the pain duration was more than 5 years, and most had degenerative spinal pain.The results of this whole research project indicated that the phenomenon chronic pain consisted of four essential themes: Pain affects the whole person, invisibility, negativity, and dominance of pain. This study concentrates only on…
The Psychiatrist's Role in Implementing Open Dialogue Model of Care
2019
The Open Dialogue approach is a family‐oriented early intervention model for mental health problems developed in the health district of Western Lapland, Finland. Since the 1990s the psychiatric service system in Western Lapland Health Care District has been organised according to Open Dialogue principles and applied to the treatment of any mental health concerns. The Open Dialogue approach considers the client and their family as active participants rather than as objects of treatment in its planning and implementation with a psychotherapeutic focus. In daily work, the responsibility for the treatment process is shared with the case‐specific team. The model of care requires a dialogical ori…
La riforma del trasporto pubblico locale in Sicilia dalle "concessioni di autolinee" ai contratti di "affidamento provvisorio di servizio"
2008
La politica dei trasporti è una delle prime politiche comuni della Comunità europea. In quasi tutti gli Stati membri la riforma del trasporto pubblico locale è caratterizzata da un forte spirito di decentramento amministrativo della gestione dei servizi con conseguente trasferimento di competenze dalla struttura statale a quella regionale e degli altri Enti locali, prevedendo diversi livelli di pianificazione, che vanno da quello generale dello Stato, finalizzato a mantenere un indirizzo unitario e le scelte politiche di settore, a quello su scala regionale, a quelli di bacino di traffico assegnati alla competenza degli Enti locali. La riforma del settore del trasporto pubblico locale in Si…
Qualche considerazione sul pubblico plautino
1978
Rivolgendo l'attenzione allo sforzo costante del commediografo di soddisfare le inclinazioni del suo pubblico, adduco elementi la cui comune caratteristica è determinata dalla fisionomia latina impressa dall'autore ai suoi modelli.