Search results for "servi"
showing 10 items of 4470 documents
Palvelunestohyökkäysten havainnointi ja torjuminen tilastollisilla menetelmillä
2015
Palvelunestohyökkäykset ovat ajankohtaisena ongelmana tärkeä tutkimuksen kohde. Palvelunestohyökkäysten torjumiseen tarvitaan menetelmiä, joilla palvelua kuormittava hyökkäysliikenne voidaan erottaa tavallisesta verkkoliikenteestä. Tämän tutkimuksen tavoitteena on perehtyä palvelunestohyökkäysten toimintaan ja selvittää, mitä tilastollisia torjumismenetelmiä hyökkäysten torjumiseen käytetään. Tutkimuksessa selvitettiin palvelunestohyökkäysten yleiset pääpiirteet ja luokiteltiin hyökkäykset kahteen pääluokkaan. Lisäksi tutkimuksessa tunnistettiin neljä eri tilastollista torjumismenetelmää. Palvelunestohyökkäysten torjuminen on haasteellista, eikä yleiskäyttöistä torjumismenetelmää ole kehite…
How Wild Can It Get? Managing Language Learning Tasks in Real Life Service Encounters
2019
This chapter explores how experientially based pedagogical activities that involve participation in real life service encounters provide occasions for developing L2 interactional competence. The data comprises novice L2 students’ self-recorded interactions in service settings and videorecordings of classroom planning activities and de-briefing discussions, where the students reflect on their experiences. The analysis traces what kinds of occasions for learning arise as the students move between the classroom and the real-world service settings. The findings show that the different phases of the task complement each other in supporting the development of interactional competence. The prepara…
Open Service Innovation: The Case of Tourism Firms in Scandinavia
2016
Most empirical research investigating open innovation has focused on the development of new physical products in manufacturing industries, whereas open service innovation has not been researched correspondingly. Services have some characteristics that distinguish them from physical products, which may affect the types of open innovation practice utilised during service innovation processes. Tourism services comprise a subset of services that is particularly distant from tangible products. Therefore, the exploration of how tourism firms utilise different types of open innovation practice offers a valuable opportunity to learn about the nature of open service innovation practices. Thus, this …
Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services
2011
This article aims to test a model linking service climate to the frequency of expression of positive emotions by frontline employees. We propose that burnout and engagement at work mediate the relationship between service climate and the expression of positive emotions. Service climate impacts negatively on burnout and positively on engagement; in turn, burnout and engagement are significantly related to the frequency of expression of positive emotions. This model was tested both at the individual and work-unit levels. In addition, it was compared with a direct model that proposes an additional direct link from service climate to frontline employees’ positive emotions. Models were tested th…
Data from: Optimizing management to enhance multifunctionality in a boreal forest landscape
2016
1. The boreal biome, representing approximately one third of remaining global forests, provides a number of crucial ecosystem services. A particular challenge in forest ecosystems is to reconcile demand for increased timber production with provisioning of other ecosystem services and biodiversity. However, there is still little knowledge about how forest management could help solve this challenge. Hence, studies that investigate how to manage forests to reduce trade-offs between ecosystem services and biodiversity are urgently needed to help forest owners and policy-makers take informed decisions. 2. We applied seven alternative forest management regimes using a forest growth simulator in a…
Using Corpus Linguistics as a research and training tool for Public Service Interpreting (PSI) in the legal sector
2017
Public Service Translation has for long been the ‘forgotten voice’ in PSI studies but it is arguably a valuable linguistic support for legal institutions and for training interpreters in the legal sector. Given that interpreters in the legal system in Italy often tend to ‘double-up’ as legal translators (to make a living) the line between the two is often hazy. Hybrid modalities like sight translation of legal and administrative documents is also a ‘borderline’ feature of these intertwined professions. The main aim of this paper is to describe how parallel and monolingual corpora can be used to train public service interpreters in double roles (translators, interpreters), namely by using co…
Hvilke faktorer påvirker IPLOS registreringen i primærhelsetjeneste?
2019
Masteroppgave helse- og sosialinformatikk HSI500 - Universitetet i Agder 2019 Background: According to the «Regulations on pseudonymous register for individual health and care statistics»the municipality sector commits itself to registertheir services and patients in the municipalities. Based on this, a registration system was developed which is integrated into the EPR systems used in the municipal sectors. IPLOS is the registry where all data is collected and used for statistics and distribution of earmarked funds. Reporting to the IPLOS registry is an imposed task that can pose a number of challenges for the health personnel who perform the registrations.Purpose:The purpose of the assignm…
Weed-DATA Base de données ‘Traits’ des plantes adventices des agroécosystèmes
2014
SPEEAECOLDURGEAPSIéquipe CAPA; absent
Le livre audio en bibliothèque de lecture publique : dispositifs de médiation et formes de prescription d’un support « mineur »
2019
International audience; À partir d’une enquête sur les discours et pratiques liés au livre audio du côté d’usagers et de bibliothécaires menée à l’occasion d’un projet de recherche-action dans trois bibliothèques de lecture publique françaises, nous essayons dans cet article de faire avancer la réflexion autour de la notion de prescription, historiquement ancrée dans la figure du bibliothécaire, et de travailler en particulier les écarts entre la prescription d’un format qui reste un impensé de la profession et la médiation d’une expérience d’écoute de la littérature. Cet écart a des conséquences sur la manière dont les « audio lecteurs » parviennent à dire et à partager leurs pratiques. No…
A transformative value co-creation framework for online services
2019
Purpose: Online offerings for transformative services create value for consumers, although little research examines the process through which these services deliver this value. The purpose of this paper is to develop a comprehensive framework to capture the complexity of the co-creation of transformative value experienced by the consumers of online transformative services. Design/methodology/approach: This paper uses a netnography approach to examine longitudinal data from an online weight management program. In total, this research examines 15,304 posts from 3,149 users, including eight staff users. Findings: Consumers integrate a range of social support resources, from informational suppo…