Search results for "service"
showing 10 items of 3964 documents
Riflessione critica nella pratica del Service-Learning: generare consapevolezza per la cura di sé
2023
The present contribution aims to analyse the experience of 150 students enrolled in the first year of the Degree Course in Primary Education Sciences (a.y. 2022-23), at the University of Palermo. The students who partecipated in the Service-Learning Project PR[A.S.S.I.] "Apprendere Serve, Servire Insegna", valorised the monitoring tool of narrative training: the logbook. The research focuses specifically on this form of experiential learning based on self-recognition, care, and the valorisation of experience as the ordering criterion of personal flourishing. It aims to identify good practices in front of social engagement, to analyse the development of experiences and to promote a self-care…
Estudo comparativo entre personalidade de marca ideal vs. percebida
2008
La personalidad de marca tiene un papel decisivo como elemento diferenciador y como estrategia de posicionamiento en la mente del consumidor. Este trabajo tiene como objetivo general comparar, según el modelo de Aaker (1997) en servicios, la personalidad de marca ideal vs. la percibida por los consumidores, específicamente en las compañías aéreas en el ámbito español. Empleando datos de encuesta, y tras la validación del modelo propuesto a través de un análisis factorial confirmatorio, se obtuvo el estudio comparativo. Los resultados indican que las dimensiones y los rasgos más importantes para los consumidores de este tipo de servicio son las menos percibidas por los clientes de las compañ…
Réseaux en question : utopies, pratiques et prospective
2010
International audience; Actes du colloque de Mâcon, juillet 2005.
Analyzing Music Services Positioning Through Qualitative Research
2015
Information technologies have produced new ways of distributing and consuming music, mainly by youth, in relation to both goods and services. In the case of goods, there has been a dramatic shift from traditional ways of buying and listening to music to new digital platforms. There has also been an evolution in relation to music services. In this sense, live music concerts have been losing their audiences over the past few years, as have music radio stations, in favor of streaming platforms. Curious about this phenomenon, we conducted an exploratory research in order to analyze how all these services, both traditional and new ones were perceived. Specifically, we aimed to study youth´s asse…
Cztery swobody wspólnego rynku Euroazjatyckiej Unii Gospodarczej
2016
Analiziranje pozicioniranja glazbenih usluga putem kvalitativnog istraživanja
2015
Information technologies have produced new ways of distributing and consuming music, mainly by youth, in relation to both goods and services. In the case of goods, there has been a dramatic shift from traditional ways of buying and listening to music to new digital platforms. There has also been an evolution in relation to music services. In this sense, live music concerts have been losing their audiences over the past few years, as have music radio stations, in favor of streaming platforms. Curious about this phenomenon, we conducted an exploratory research in order to analyze how all these services, both traditional and new ones were perceived. Specifically, we aimed to study youth´s asse…
How is social capital formed across the digital-physical servicescape?
2022
This study examines how consumers create social capital in interactions with other customers and service personnel while shopping in retail stores that consist of both physical and digital locations. We draw on servicescape literature to explore the role of social capital in determining the social realm in digital-physical servicescapes using data from focus group discussions. We demonstrate how customers utilize both the digital and physical servicescapes in a convergent manner to form the social realm of the servicescape with the other people in service encounters. The implications provide guidelines on how the integration of digital and physical channels facilitates trust, human contact,…
El entorno del servicio -Artscape- y su influencia en el comportamiento del asistente de artes escénicas
2015
La presente tesis doctoral propone un modelo teórico que explica la relación entre el servicescape y la respuesta del consumidor en términos de valor percibido, satisfacción y lealtad, con el añadido de interpretar estas relaciones a través del papel moderador que ejercen las emociones. Para nuestro análisis del servicescape, éste se ha definido como un constructo de tercer orden compuesto formativamente por dos dimensiones: la referente a las características físicas –elementos exteriores e interiores- y la referente a aquellas cuestiones relacionadas con la relación social establecida entre los actores de la prestación del servicio, es decir, consumidores y organización –características de…
Analyzing the effect of the expanded servicescape on visitor's satisfaction and loyalty in museums
2022
La presente tesis doctoral tiene como objetivo estudiar la relación entre el servicescape extendido y el comportamiento post-compra, como la satisfacción y la fidelidad de los consumidores de la industria cultural. La orientación sexual se ha identificado como la variable moderadora de la relación entre el servicescape extendido y el comportamiento post-compra. El servicescape extendido se modeló como un factor de segundo orden que refleja cuatro dimensiones subyacentes: física, social, socialmente simbólica y entorno natural. El modelo se aplicó al contexto de los museos de arte y las exposiciones. La investigación se llevó a cabo mediante la realización de una encuesta en línea (julio de …
Gli aspetti concessori del servizio idrico
2020
L’obiettivo dell’articolo è quello di offrire una ricostruzione della disciplina delle gestioni e degli aspetti concessori del servizio idrico integrato. A questo fine, si esamina dapprima la fase genetica dell’affidamento. Successivamente si passa all’analisi di quella esecutiva, con particolare attenzione ai profili attinenti alla convenzione che accede alla concessione e all’allocazione del rischio, nonché a quelli concernenti i controlli pubblicistici in costanza del rapporto e l’aggiornamento dei termini e delle condizioni della gestione. Si prendono in considerazione, poi, le norme in materia di cessazione del rapporto. Infine, si mettono in evidenza i problemi ancora aperti nel setto…