Search results for "service"

On Line Validation Exercise (OLIVE): A Web Based Service for the Validation of Medium Resolution Land Products. Application to FAPAR Products

2014

International audience; The OLIVE (On Line Interactive Validation Exercise) platform is dedicated to the validation of global biophysical products such as LAI (Leaf Area Index) and FAPAR (Fraction of Absorbed Photosynthetically Active Radiation). It was developed under the framework of the CEOS (Committee on Earth Observation Satellites) Land Product Validation (LPV) sub-group. OLIVE has three main objectives: (i) to provide a consistent and centralized information on the definition of the biophysical variables, as well as a description of the main available products and their performances (ii) to provide transparency and traceability by an online validation procedure compliant with the CEO…

Harnessing Digital Services for Co-creating Sustainability Value in the Retail Servicescape

2022

While the importance of sustainable consumption is well acknowledged and consumers increasingly demand sustainable alternatives, the consumption of environmentally strenuous products continues to grow. Technological solutions have been discussed for addressing the misalignment between consumers’ attitudes and behavior. This study is the first to use the service-dominant logic lens to investigate how digital services may be harnessed to drive the co-creation of sustainability value in the retail industry. We conduct 10 semi-structured interviews with a Finnish retail company and its customers and reflect on the customers’ experiences with respect to the company’s value propositions in the se…

A Personal Values-Based Approach to Understanding Users’ Co-Creative and Co-Destructive Gaming Experiences in Augmented Reality Mobile Games

2022

Background: Understanding how users evaluate their experiences has been recognized as being fundamental to designing services that meet the users’ needs and support the emergence of positive rather than negative value outcomes in service use. Still, the current literature does not explicitly describe how the users’value determination unfolds or how the levels of experienced value could be measured to support service design. We address this gap in the context of augmented reality (AR) mobile games by scrutinizing users’ personal values as a potential basis for achieving such an understanding. Method: Through a qualitative content analysis of 43 in-depth laddering interviews with active Pokém…

Integraatio ja sen toimivuus lastentarhanopettajan arvioimana

1999

The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector

2018

In e-commerce retailing (e-retailing), where competitors are only one click away and prices are easy to compare, providing superior customer service and reciprocal communication via a company’s website are important aspects of attracting and retaining customers. One increasingly popular solution to improve customer service is a “live chat” interface that allows consumers to have real-time conversations online with customer service agents. As the literature on the impacts of real-time communication via live chat is currently very limited, this study develops and tests a model that demonstrates the moderating effects of a chat service on the relationship between two-way communication (i.e., a…

Online support for vulnerable consumers: a safe place?

2017

Purpose This paper aims to examine the service experience in an online support community of consumers to understand the nature of social support and how it is experienced and enacted by vulnerable consumers. Design/methodology/approach A netnographic study was conducted to examine vulnerable consumers’ participation in an online support group for weight management. The Linguistic Inquiry Word Count (LIWC) program was used, and additionally data were coded using open coding. A hybrid approach to data analysis was undertaken using inductive and deductive methods. Findings The findings suggest online social support groups can be used as an online “third place” to support vulnerable consumers, …

Examining the antecedents and consequences of perceived value : a case study of mobile banking application usage in the Kingdom of Saudi Arabia

2022

Recent advancements in information, communications, and mobile technologies have revolutionized banking and payment services as well as consumer behavior. This study examines the continuous usage experience of mobile financial services, and especially mobile banking services, in the Kingdom of Saudi Arabia (KSA), the context of this study. Data were collected from 300 experienced mobile banking users across the KSA using a pre-tested survey instrument. The partial least squares structural equation modelling (PLS-SEM) was used to analyze the data. The results supported most of the hypotheses and revealed that e-service quality, e-information quality, and experience flow have a significant an…

Digital Activism in Russia: The Evolution and Forms of Online Participation in an Authoritarian State

2020

AbstractThis chapter describes how digitalization has affected activism in Russia by tracing the evolution, particularity, and the most visible forms of online activism in the context of the increasingly authoritarian Russian state. It discusses online activism in relation to “connective action” and illustrates it with two examples of contentious political activism: the anti-corruption campaign led by Alexei Navalny and the struggle to protect online communication from state surveillance by the Telegram messenger service. In addition, the chapter presents examples of Russian activism, which do not directly challenge the Kremlin.

Etnologinen tutkimus palvelujen käytöstä ja hyvän arjen rakentumisesta

2014

Value Co-creation for Smart Villages: The Institutionalization of Regional Service Ecosystems

2020

Building a versatile portfolio of public and private digital-enabled services is vital in rural and sparsely populated regions, where traditional market mechanisms alone cannot guarantee the availability of essential services. However, contemporary services tend to build on prevalent institutions, often governed by decisions based on market mechanisms, such as economies of scale – service-by-service and village-by-village. A shift is suggested towards networks of smart villages co-creating value as regional service ecosystems. We draw from institutional theory and employ the Service-dominant logic (SDL) framework in investigating value co-creation in rural villages in Sweden. Analyzing 53 l…