Search results for "tail"

Changing content and form: corporate training in Finnish retailing, 1900–1975

2018

In this paper, I study the history of corporate training in the Finnish retail industry from the beginning to the last quarter of the 20th century. In this effort, I search for answers to questions...

Experiencing ethical retail ideology in the servicescape

2020

Studies of the ideological underpinnings of retail stores have improved our understanding of consumers’ retail experiences in brand and national ideology contexts. In retailing, ideology is manifested in retail spatial settings through tangible and intangible cues in servicescapes. This study expands our knowledge on ethical retail ideology by exploring how servicescapes convey cues that shape consumption experiences and foster ethical consumption. Data from an ethnographic study highlight how consumption experiences in physical retail spaces embedding a particular ethical ideology can be thematised as aesthetics, nostalgia and care. We show that the material and discursive aspects in servi…

Retail banking in the aftermath of the financial crisis

2018

This thesis considers the effects of the global financial crisis that started in 2008 on the retail banking environment and on banks’ behavior during and in the aftermath of the crisis. The thesis consists of an introductory chapter and three empirical articles that use unique datasets on Finnish cooperative banks. The introductory chapter provides background and an overview of the thesis and considers the effects of the crisis on retail banking from an overall perspective. The empirical articles investigate the roles of a competitive environment, a low interest rate environment, and relationship banking during the crisis and in the post-crisis period. The first article looks at whether the…

Ideology in Vicarious Learning-Related Communication

2021

Organizations often learn vicariously by observing what other organizations do. Our study examines vicarious learning–related communication through which individuals share their observations with other organizational members. Most students and members of present-day organizations would expect that this communication is driven by a prodevelopment logic—that communication serves the purpose of organizational improvement and competitiveness. Our unique historical evidence on learning-related communication over multiple decades shows that the subjective and collective attitude toward prodevelopment communication may be ideologically conditioned. Prodevelopment communication is the norm in capit…

The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store

2015

Comprehensive apprehension of retail establishment’s atmosphere’s effects on its cus-tomers’ overall perceptions of the store and thus purchasing behavior is an essential goal for any retailer, yet the previous marketing literature has converged on understanding the shopping environments of mostly malls, grocery stores, furniture stores and clothing stores. A window was left open for construing a wholly different shopping environment; DIY (do-it-yourself)/ hardware/ home improvement store. Shopping environment studies rely largely on environmental psychology theories in their attempts of deciphering the effects of environment on individuals. This study is fundamentally similar in nature, by…

A Customer Perspective on Omnichannel Customer Journey and Channel Usage : A Qualitative Study

2022

This qualitative study investigates customer behavior during the omnichannel customer journey. The study aims to increase the understanding of omnichannel service environments from a customer-centric point of view. The data was collected by interviewing 10 young adults (from 26 to 30 years old) who had bought a Finnish clothing brand (R-Collection) product via a digital or a physical channel. The research interviews dealt with the interviewees' experiences and channel behavior during their shopping journeys. Our results reflect the multidimensional nature of the omnichannel customer journey and give interesting insights into the usage of digital channels and technologies for clothing shoppi…

Reinforcement of brand relationships in an omnichannel environment: a qualitative study on clothing shopping

2022

Today’s brands operate in an omnichannel environment consisting of different online and offline channels where the brand can be experienced. This qualitative study investigates brand relationship reinforcement in the omnichannel environment among customers of a Finnish clothing brand, R-Collection. The data collection was conducted in 2021 by interviewing ten customers of R-Collection. We examined the brand relationship reinforcement in four channels: brick-and-mortar (B&M), online store, social media, and second hand. The findings show that brand relationships can be rein-forced differently in these channels. In B&M stores, sensing the quality of clothing, a customer experience that meets …

On-chip purification of arc-discharge synthesized multiwalled carbon nanotubes via mobile liquid interface

2017

This thesis reports a novel approach for purification of carbon nanotube (CNT) samples deposited on smooth silicon substrates through a mobile liquid interface interacting with carbonaceous debris particles that contaminate the deposition. The method is based on physical interaction of the particles and the three-phase contact line via capillary interface forces, i.e. the surface tension, which results in the detachment of chemically indispersible colloids from the sample surface. In the experiments reported in this work, we focus primarily on arc-discharge grown multi-walled carbon nanotubes, whose synthesis is particularly plagued by carbonaceous debris that is difficult to remove without h…

Jätteentuottajakiinteistöjen yhdyskuntajätehuollon kustannusten kehittyminen Keski-Suomessa 1995-2005 : esimerkkikuntina Jyväskylä, Jämsä, Saarijärvi…

2002

Smooth sailing toward more peaceful societies? Long-run Nordic development paths

2022

Publisher Copyright: © 2022 selection and editorial matter, Christopher Lloyd and Matti Hannikainen. In this chapter, the authors aim to compare the Nordic societies in a broad fashion in the last 200 years in their process of “sailing” (with the implication of rough waters along the way) from social fragmentation to more inclusive welfare societies. The authors’ main goal is to examine the coevolution of economic, political, and fiscal factors among the Nordic societies in the long run by making use of recent longitudinal data sets. In this way, they can map out some key patterns that characterized the shift toward more peaceful and well-functioning societies. First, the authors focus on t…