Search results for "vaihtokauppa"
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Experiences, reputation, references and decision-making in an online hospitality network
2014
The aim of this thesis was to analyse behavioural patterns that occur after a negative experience during a hospitality exchange. The focus of this study is the largest online hospitality network to date, the CouchSurfing Project. CouchSurfing enables travellers to connect and to offer each other help in form of a free hospitality exchange. Furthermore, CouchSurfing presents a platform for cultural exchange and the possibility for members to connect in this online-offline community. As part of a qualitative study, a voluntary online questionnaire has been distributed and answered by 35 CouchSurfing members. The results give insight of how they deal with a negative experience after offline in…