Search results for "workforce"

Alignment of contact center workforce management implementation with research and ITIL version 3

2010

The purpose of this research is to theoretically validate three contact center workforce management processes models against both the previous research and the ITIL framework version 3. The three models are about processes themselves, processes implementation, and processes and tools implementation together. The research has been conducted in a constructive way. First, the three models that have been used in real-life are described, the relevant ITIL and workforce management research are summarized, and the ITIL framework service lifecycle is explained on the level it is needed. Then, the models are first compared against the ITIL framework and then against the summarized research. The most…

Cztery swobody wspólnego rynku Euroazjatyckiej Unii Gospodarczej

2016

Work-related language learning trajectories of migrant cleaners in Finland

2017

Cleaning is often the survival employment that migrants can get in their new home country. Ideally, the workplace can be a site for integration and language learning. This article explores how two migrants working as cleaners in Finland narrate their work-related Finnish language learning trajectories. The research is designed by applying nexus analysis (Scollon & Scollon, 2004), which focuses on social action in the intersection of interaction order, participants’ life experiences, and discourses in place. The social action in focus here is investment (Darvin & Norton, 2015), which means a commitment to developing language skills to achieve one’s aspirations. The article also analy…

Do Older Employees Suffer More from Work Intensification and Other Intensified Job Demands? Evidence from Upper White-Collar Workers

2019

Background: Working life today is characterized by acceleration and intensification due to social, and particularly technological, acceleration affecting the whole of society. These phenomena also affect working life by intensifying job demands, possibly imposing new job stressors on the workforce. At the same time workforce is aging, raising a question how older employees manage to cope with these work life changes. Methods: This study examined intensified job demands and their effects on occupational well-being from the age perspective utilizing Finnish survey data from upper white-collar workers (N = 2,200). Data was analyzed using multivariate analysis of covariance and hierarchical reg…

Employers' intention to hire highly educated foreign workforce in the Kokkola region : implications for higher education

2015

The rational for this research is to find out the intentions of employers to hire highly educated foreign workforce in the Kokkola region. The research analyses how employers have prepared themselves for meeting the diverse needs of future employees, how strongly and on what basis employers are committed to recruit a foreign workforce, how many they have recruited so far, and what the contribution of Centria University of Applied Sciences could be to improve recruitment of a foreign highly educated workforce in the region. Internationalisation of higher education in Finland has led to the fact that degree programmes offered in English both in traditional universities and in universities of …

The Promise and Deception of Participation in Welfare Services for Unemployed Young People

2018

This study examined the role of welfare services in the participative citizenship of young people under 30 years of age outside the labour market. Thematic content analysis of the government’s white papers regarding participation policies, as well as participatory action research projects in two Finnish towns, were used to identify factors that enable or hinder participation for this group of service users. The paradigm of participation was critically examined with reference to the theoretical framework of Max Horkheimer and Theodor Adorno’s “dialectic of Enlightenment”, which proposes the parallel existence of the promise and the deception of Enlightenment. The results indicated that user …

The Path from Ethical Organisational Culture to Employee Commitment : Mediating Roles of Value Congruence and Work Engagement

2016

Following the Job Demands-Resources model’s motivational process, this study investigates the role of person-organisation fit and work engagement as mediating processes between ethical culture and employee commitment, where ethical culture is seen as an organisational resource. It was expected that the stronger the ethical values and practices are experienced to be, the more compatible employees feel with the organisation. A good person-organisation fit was further hypothesised to act as a personal job resource for the employees, who would consequently experience higher work engagement leading to stronger affective commitment and less turnover intentions. The study used questionnaire data g…

Mental health promotion competencies in the health sector based on a Delphi study

2018

Purpose Effective public mental health policy and practice call for a trained workforce that is competent in mental health promotion and delivering on improved mental health. Systematic information on what competencies are needed for mental health promotion practice in the health sector is lacking. The purpose of this paper is to investigate these competencies for mental health promotion. Design/methodology/approach A Delphi survey was carried out to facilitate a consensus-building process on development of the competencies. Professionals (n=32) working in mental health and mental health promotion took part in the survey. The experts were asked their professional views on the needed compet…