Search results for "yhteisöviestintä"

Organizational information and communication technologies and their influence on communication visibility and perceived proximity

2021

This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a global company using two waves of panel survey data. ESM use increases communication visibility and perceived proximity, while controlling for prior levels of visibility, proximity, and the use of other organizational ICTs. The influence of ESM on network translucence and perceived proximity is generally stronger than the impact of other technologie…

Employees' perceptions of relational communication in full-time remote work in the public sector.

2021

The global COVID-19 pandemic has led to numerous changes in society. This paper aims to understand how the abrupt transfer to remote work is reflected in employees' perceptions of relational communication at their work. Our research question is as follows: What kinds of perceptions and profiles regarding relational communication can be found among full-time remote workers? A sample of 1, 091 Finnish public sector employees with virtually no previous experience in remote work completed an open-ended survey during the first wave of the pandemic. The findings present 17 aspects of relational communication that the respondents mentioned as having changed because of moving to remote work. These …

Slacking with the Bot: Programmable Social Bot in Virtual Team Interaction

2021

Nonhuman communicators are challenging the prevailing conceptualizations of technology-mediated team communication. Slackbot is a social bot that can be configured to respond to trigger words and, thus, take part in discussions on the platform. A set of 84 bot-related communication episodes were identified from a journalistic team's Slack messages (N=45,940) and analyzed utilizing both qualitative content analysis and interaction process analysis (IPA). This integrated mixed-methods analysis revealed novel insights into the micro-level dynamics of human-machine communication in organizational teams. In response to Slackbot's greetings, acclamations, work-related messages, and relational mes…

Diversity and Social Interaction at Work

2019

Today’s workplaces are characterized by interactions among people with diverse backgrounds. These interactions may occur face-to-face or in technology-mediated settings; as interpersonal exchanges between co-workers, supervisors, and subordinates or between business partners and clients; in small groups and teams or as one-off encounters with customers. The persons engaged in these interactions jointly strive for the shared goals of their organization though they may come from different countries, speak different first languages, or identify with different ethnic, gender, or age groups. This chapter explores the role of diversity in different workplace contexts and situations. First, we unp…

An analysis of fear factors predicting enterprise social media use in an era of communication visibility

2022

PurposeThe benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media.Design/methodology/approachData were collected from 753 employees of a global company using an online survey. The response rate was 24.5%. The authors used structural equation modeling to test the hypothesized framework.FindingsThe results show that various fears by workers may deter or motivate enterprise …

Työyhteisön teknologiavälitteinen vuorovaikutus

2020

Technology-Mediated Communication in the Workplace

2019

Technology-mediated communication has become an integral part of work and the workplace. Since the early days of digital communication technology, views of both the affordances and uses of communication technology have become more varied and complex. Understanding the reality of communication technology at work means taking into account its ubiquitous and ever-changing nature as well as the interpersonal relationships and social networks in which it is used. This chapter explores the ways in which communication technology relates to building mutual understanding and trust as well as managing networks and coworker relationships. Knowledge of these key issues is used to present ideas about ho…

Algorithms and Organizing

2022

Abstract Algorithms are a ubiquitous part of organizations as they enable, guide, and restrict organizing at the level of everyday interactions. This essay focuses on algorithms and organizing by reviewing the literature on algorithms in organizations, examining the viewpoint of relationality and relational agency on algorithms and organizing, exploring the properties of algorithms, and concluding what these mean from an organizational communication viewpoint. Algorithms need data to be collected. The data are always biased, and algorithms exclude everything that is not in their code. They define what is seen as important. Their operating principles are opaque, and they are political due to…

Maturity in Leaps and Bounds : Organisational Listening for Customer Engagement

2023

Much of organisational development occurs during times of crisis when answers and solutions are urgently needed. The research presented in this paper suggests that, during such times, what matters for organisational legitimacy is understanding stakeholders’ changing needs. This paper proposes that organisational listening become a core function for brands and organisations. Building on theories related to organisational listening, social media and stakeholder engagement in digital marketing, this article argues for incorporating mature online listening into the customer engagement in social media (CESM) framework introduced by Santini et al. (2020). In the practise of organisational listeni…

Human rights organizations and online agenda setting

2011

PurposeThe purpose of this paper is to better understand agenda setting by international human rights organizations in the online environment and at the same time contribute to agenda‐setting theory. The role of non‐governmental organizations (NGOs) in the area of human rights is clarified, and agenda setting and related concepts are discussed.Design/methodology/approachThe study focuses on how attention is drawn to human rights issues in online communication by Human Rights Watch (HRW) and Amnesty International. A content analysis of online forums of HRW and Amnesty International was conducted by monitoring their web sites and Facebook and Twitter pages over a period of three months. In ad…