0000000000012261

AUTHOR

Sadiq Mazhar

Finding Usability Problems in ERP Application Help and End-user Training Material

Over the last decade, many organisations have implemented the standardised information system called Enterprise Resource Planning (ERP). ERP systems offer great promise for business process improvement, system integration, cost reduction and logistics efficiencies. While millions of dollars have been spent on the implementation of ERP systems, the potential users are still not able to use it. Usability problems are the big barrier preventing end-users from achieving required productivity. This research, based on 80 respondents, tried to find out the usability problems in ERP application Help and end-user training material. The results indicate that 56% of end-users did not consider the ERP …

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Usability of ERP Error Messages

Usability of complex information system like enterprise resource planning (ERP) system is still a challenging area. This is why many usability problems have been found in the ERP system. In this article, we tried to highlight the 21 usability problems in ERP error messages by using Nielsen’s heuristics and inquiry questionnaire methods. Nielsen’s heuristics is a better for finding a large number of unique usability problems in different areas. The inquiry questionnaire method has some constraints, but it is useful for comprehending how the actual end-users perceive an application. peerReviewed

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Usability in ERP (Single and Multiple Document Interface) Application Environments

The usability of complex information systems, like enterprise resource planning (ERP), is the next frontier, as the trend becomes more and more adopted in the industrial working environment. In complex information systems, the traditional usability criteria of learnability, effectiveness and efficiency have never lost their importance, even though the focus of research appears to have shifted for the consumer product. This study based on 110 responses attempt to highlight the usability issues in ERP single document interface (SDI) and multiple document interface (MDI) application environments. It also investigates the effect of negative user experience, such as ‘confusion’, on learnability,…

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