Assessing the efficiency of Chilean water and sewerage companies accounting for uncertainty

Abstract Efficiency assessment of water and sewerage companies (WaSCs) has attracted considerable attention both for water company managers and water regulators. Within the methodological approaches that can be applied to estimate efficiency scores, data envelopment analysis (DEA) is the most widely applied technique. In spite of the positive features of DEA, it presents a major drawback which is its deterministic nature. In other words, conventional DEA models do not account for uncertainty in the data. To overcome this limitation, we assess, for the first time, the efficiency of a sample of Chilean WaSCs by using a DEA model with statistical tolerance in the data. Hence, 81 efficiency sco…