Expert views on current and future use of social media among crisis and emergency management organizations: Incentives and barriers

Citizens' Communication Habits and Use of ICTs During Crises and Emergencies

In this article, citizens’ communication habits and use of information and communication technologies during crises and emergencies are discussed from the perspective of community resilience. The topic is approached qualitatively by exploring citizens’ perceptions, and the data were gathered by means of focus groups in storm-prone and flood-prone areas in Finland. The results indicate that citizens consider emergency communication to be mostly unidirectional: from authorities to the public. However, because crises are often complex and fast developing, cooperation among response organizations and citizen groups is needed to coproduce safety and in adapting to changing situations. Organizati…