Total Quality in a Serial Industry - The Concept of a Closed-Loop in a Total Autonomous Flow

The scientific paper presents a study on the practical perspectives to achieve the ideal “Zero defects” in the automotive industry. The concept of “Zero defects” is a desideratum of all quality managers that can lead to a final goal represented by total customer satisfaction. Quality assurance is necessary in the automotive industry and occurs as a tool by which any organization can achieve a place as competitive as possible in the competitive market. The closed-loop concept emerges as the final solution for achieving the “Zero Defects” ideal. The closed-loop concept encapsulates automation, communication, artificial intelligence, and systematization applied to industrial equipment. The res…