e-Government and municipal organisational change

Masteroppgave i informasjonssystemer 2006 - Høgskolen i Agder, Kristiansand Complex challenges faced by Norwegian municipality come from many sources such as balancing their role as generalist service providers with the increased call for tightening municipal budgets. Today, the municipalities also have to consider public tenders while making sure they retain enough of their core competency to give quality services to the public. When dealing with these issues, the public administration seeks solutions in the form of new organisational structures, work process re-engineering and new information systems to answer ever tougher demands from central authorities and the public. Research into the…